What are the responsibilities and job description for the Deposit Operations Support Specialist position at Centra Credit Union?
Thank you for your interest in a career with Centra. A career at Centra Credit Union is more than a job; it is an opportunity to make a meaningful impact in our Members’ financial lives and our communities. Centra was established in 1940 and is headquartered in Columbus, Indiana. Centra is ranked among the top five largest credit unions in Indiana and among the most financially sound institutions in the United States. Centra serves Membership throughout central and southern Indiana as well as other areas like Jamestown, NY and Whitakers, NC. Centra Team Members enjoy excellent benefits, an atmosphere that fosters family and work-life integration, a heritage of strong values, a high level of Team Member engagement in achievement of results, and the opportunity for growth with the Centra Family. Credit Unions are Not for Profit, Not for Charity, But for Service. If these are the things that matter to you then please read on, we look forward to hearing from you.
Centra Credit Union has an exciting opportunity for a motivated professional to join our team as a full-time Deposit Operations Support Specialist at our Corporate Headquarters in Columbus, IN. The Deposit Operations Support Specialist provides administrative support to the Retail Team Members and other lines of business regarding all deposit products, services, procedures, and processes. This position is responsible for monitoring, correcting, communicating, and following up on quality control aspects of Branch Operations with the Retail Team Members and other lines of business. This position will assist the Director of Deposit Operations with procedure and process improvements.
Spanish/English interpreters may be eligible for an interpreting differential.
ESSENTIAL FUNCTIONS:
This position may be required to perform additional duties as requested. Reasonable accommodations may be made to enable individuals with disabilities to perform.
- Administers and manages various quality control and assurance reviews and delivers the results to the Retail Team Members.
- Communicates, facilitates, and manages responses to Team Members questions or identifies areas of needed education through a variety of communication tools such as email, intranet communications, training, team meetings, etc.
- Administers centralized tasks as assigned such as membership qualification approval, garnishment and levy administration, legal and business document review, and data clean up.
- Identifies and assists in the development and rollout of process improvements.
- Conducts assigned testing for new products, services, and upgrades. Identifies issues and escalates them through the appropriate channels in a timely manner. Follows up with additional results and findings.
EDUCATION & EXPERIENCE - (EQUIVALENT COMBINATION OF EDUCATION & EXPERIENCE WILL BE CONSIDERED):
- High School Diploma or General Education Diploma (GED)
- A minimum of one year up to three years of similar or related experience, including preparatory experience.
Centra Credit Union is an Equal Opportunity Employer.
