What are the responsibilities and job description for the IT Technician position at CentraCom?
CentraCom is a proven provider of enterprise-grade networking, communications, and connectivity services that address various telecommunications technologies. Headquartered in Fairview, Utah, the Company owns and operates a statewide fiber-optic network comprised of metropolitan access networks and extensive coverage throughout rural Utah.
Position: Internet Support Specialist - Tier 2
Role & Responsibilities:
- Deliver impeccable Tier 2 internet support to both residential and corporate clients.
- Expertly handle queries related to Cable Internet, DSL, Fiber to the Home, and Fixed Wireless.
- Guide clients through challenges, including performance lags, modem provisioning, service disruptions, email concerns, and equipment setups.
- Work in tandem with our field technicians, supporting them in modem replacements, real-time monitoring, and customer database updates.
- Occasionally, take the lead on-site for troubleshooting calls.
- Offer after-hours support when the situation demands.
Ideal Candidate Profile:
- Fluent communicator: Excel both in spoken and written interactions.
- Tech-savvy: Proficient in Google Suite and Microsoft Office.
- Unfazed by pressure: Demonstrate resilience and adept problem-solving abilities.
- Customer-centric: While our aim is flawless internet, your focus should always be to ensure customers feel valued, understood, and satisfied post-interaction.
Benefits We Offer:
- Comprehensive Health Coverage: Medical, Dental, Vision, and Life Insurance, entirely company-sponsored.
- Flexible Spending & Health Savings Accounts.
- Robust Retirement Savings (401K): Generous 6% company match.
- Short & Long-Term Disability Protection.
- Supplemental Life & AD&D Insurance.
- Paid Holidays & generous PTO.
- Competitive Compensation: Pay scales that respect your expertise and proficiency.
CentraCom is an Equal Opportunity Employer and prohibits discrimination and harassment based on disability and protected veteran status. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on these protected categories. It is also the Company's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in hiring decisions.
Location
Mt. Pleasant, UT
Department
Internet
Employment Type
Full-Time
Minimum Experience
Entry-level
Compensation
$15 - $20 Hourly DOE
Edit Job Description
Salary : $15 - $20
