Ride Operations Coordinator

Are you ready to join the heartbeat of excitement and fun at one of the most iconic destinations in New York City?

Luna Park in Coney Island, a cornerstone of the amusement park industry, is seeking an experienced, enthusiastic, and detail-oriented Ride Operations Coordinator to become an integral part of our dynamic team.

In this role, you will oversee and ensure the smooth operation of our rides and attractions, contributing to our commitment to guest safety, exceptional service, and unforgettable experiences. Your leadership will play a pivotal role in upholding the highest standards of ride operations, compliance, and team performance, driving Luna Park’s mission of delivering joy and thrills to millions of visitors each year.

Why Join Us?

Luna Park is more than just a workplace; it’s a community where passion meets purpose. As part of Central Amusement International (CAI) and the global Zamperla Group, you’ll be working with a world-class team dedicated to creating magical moments for millions of visitors each year. This is your chance to grow professionally while contributing to a legacy of joy, innovation, and excellence.

The Company:

Central Amusement International Inc. (CAI), a leading amusement park development and management company based in New York City, is part of the renowned Zamperla Group, the global leader in manufacturing amusement rides. CAI proudly operates Luna Park in Coney Island, the birthplace of the amusement industry, as well as Victorian Gardens at Wollman Rink in Central Park.

Location: Luna Park in Coney Island, 1000 Surf Avenue, Brooklyn, NY 11224, USA

Key Job Responsibilities No Limited To:

• Oversight of all day-to-day Ride Operations to ensure smooth and efficient operation of rides and attractions.
• Participation in training programs to ensure all staff members are adequately trained in ride operation procedures and safety protocols.
• Daily scheduling and time clock control of staff to ensure proper coverage and adherence to shift schedules.
• Performance of Manager on Duty functions to oversee park operations during designated shifts.
• Training, coaching, and assistance with the evaluation of seasonal supervisors to maintain high standards of leadership and performance.
• Responsible for opening and closing procedures of rides and facilities following the park's schedule and Sales/Marketing department events.
• Development and improvement of ride operation processes to enhance productivity and guest satisfaction.
• Ensuring the safety of guests and staff by enforcing safety regulations and protocols.
• Coordination of rides technical issues with the Maintenance Department to promptly address any maintenance or repair needs.
• Procurement of ride supplies, including signage, safety equipment, and cleaning supplies, to maintain operational efficiency and safety standards.
• Handling of customer service issues and First Aid incidents as they arise, providing timely and effective resolution.
• Emergency preparation for ride incidents, power outages, and inclement weather to ensure the safety of guests and staff.
• Oversight of ride incident/accident reporting procedures to ensure compliance with safety regulations and internal protocols.
• Participation in park events/projects as necessary to support overall park operations and initiatives.
• Participation in all applicable training initiatives to continuously improve knowledge and skills in ride operations and safety procedures.

• Minimum 2 years of experience managing a minimum of 10 people or more.
• Amusement park experience (highly preferred).
• Knowledge and experience in organizational effectiveness and management of rides and attractions.
• Familiarity with safety industry standards and regulations to ensure the safety of guests and staff.
• Proficiency in English language communication, both verbal and written.
• Physical ability to lift, stand, stoop, walk, bend, and reach comfortably throughout the shift.
• Friendly and approachable demeanor with exceptional communication skills to engage with guests and create a positive, memorable experience.
• Basic math skills for handling transactions and providing change when necessary.
• Flexibility to work independently and/or as part of a team in a dynamic and fast-paced environment.
• Availability to work various shifts, including weekends, holidays, and evenings as needed to accommodate park operations.
• Flexible and adaptable to constantly changing and/or challenging situations including weather, crowd size, and staff shortages.

Job Type: Full Time