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Customer Care Specialist

Central Animal Hospital, Inc
Onalaska, WI Full Time
POSTED ON 2/15/2025
AVAILABLE BEFORE 5/14/2025

Job Opportunity : Client Care Specialist

Overview :  Be the welcoming face and voice of our practice! As a Client Care Specialist (CCS), you’ll handle client interactions, manage patient files, and maintain financial records. The Head CCS will also lead the CCS team and oversee front desk operations.

Requirements :

  • Education :  High school diploma or equivalent; Microsoft Office proficiency
  • Experience :  3 years in customer service; office experience; animal-related industry and management experience preferred
  • Personal :  Flexible schedule; quick learner; basic computer skills; ability to lift 30lbs, calming

Key Responsibilities :

  • Client Interaction :  Answer inquiries, schedule appointments, handle payments
  • Hospitality :  Bond with clientsand their pets, maintain a positive environment
  • Scheduling :  Manage appointments, address gaps
  • Computer Skills :  Practice management software proficiency, accurate data entry
  • Communication :  Professional phone and email handling, positive coworker relationships
  • Facility Maintenance :  Keep front desk and waiting area clean
  • Record Management :  Maintain accurate files
  • Supervision :  Train new employees, manage inventory, attend meetings
  • If you’re passionate about client care and thrive in a dynamic veterinary environment, apply today!

    Employment Type : Full Time

    Bonus / Commission : No

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