What are the responsibilities and job description for the Client Advocate: Sunday - Wednesday 7:30AM - 6:30PM position at Central Arizona Shelter Services?
Job Type
Full-time
Description
Job Summary :
Advocate for clients in the shelter; identify and work directly with individuals who are experiencing long-term homelessness or have significant challenges obtaining stable housing such as serious mental illness and / or medical vulnerability. Provide support and referrals to service providers to expedite clients' opportunities to obtain and retain stable housing. This is an active and fast-paced role.
Essential Functions :
1. Identify vulnerable individuals and build an effective case plan for them customized to their individual needs :
- a. Conduct in-depth intake interview;
- b. Triage individuals to different levels of case management support;
- c. Assess client to develop effective case plan;
d. Review case plan with client; provide resource information, referrals, and direction.
2. Refer client to appropriate housing providers, and support in seeking income :
d. Be readily available to answer questions, follow-up and discuss challenges and progress; provide walk-in assistance.
3. Conduct weekly and ad-hoc follow-up sessions with clients to facilitate success in achieving their goals :
c. Assist clients in obtaining forms, completing paperwork, and contacting referrals
e. Provide success stories.
Other Duties :
2. Perform other duties as required.
Needed Competencies and Proficiencies :
4. Able to remain clear-headed when conflicts, crisis and emergency situations arise.
Work Environment :
This job primarily operates in a professional office environment however, occasional off-site venues and outside event areas in various weather conditions are expected. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and / or move objects up to 10 pounds and occasionally lift and / or move objects up to 25 pounds unassisted. The employee must be able to self-transfer and move throughout the facilities, between buildings, and around campus at multiple sites. Close visual acuity to prepare and analyze reports and data. Visual acuity and physical ability to operate a motor vehicle.
Position Type and Expected Hours of Work :
This is a full-time position. The position primarily works 7 : 30AM - 6 : 30PM shifts and requires some weekend hours. Scheduled hours may vary depending on agency needs. Time is allotted for breaks / lunch. Travel is primarily local during the business day.
Requirements
Qualifications : Required :
6. Naloxone (Narcan) training within 90 days of employment.
Preferred
1. Bilingual in English and Spanish.
CPR-First Aid certification is required for your position, but it is not part of your job duties to use CPR and First Aid in your work at CASS. In an emergency situation, it is your choice whether you want to provide CPR and First Aid, and it is not an expectation or requirement that you do so.
Naloxone (Narcan) training is required for your position, and administering Naloxone (Narcan) in an emergency situation is part of your job duties at CASS. Because Naloxone (Narcan) can rapidly reverse opioid overdose, is simple to administer, and has no negative unintended consequences when administered, it is an expectation and requirement of you to administer Naloxone (Narcan) in an emergency situation.
Salary Description
Salary : $17