What are the responsibilities and job description for the Automotive Service Advisor/Writer position at Central Auto Group?
Company Overview
Central Auto Group is a multi-franchised automotive dealership offering a diverse range of vehicles and services. With franchises including Hyundai, Volkswagen and Mazda. We pride ourselves on delivering exceptional customer service in both new and used car sales as well as comprehensive service and repairs for all makes and models.
Summary
As an Automotive Service Advisor at Central Auto Group, you will be the key point of contact for customers seeking vehicle maintenance and repair services. This role is essential in ensuring customer satisfaction while effectively managing service operations to uphold our commitment to quality.
Responsibilities
- Greet customers and assess their automotive service needs promptly.
- Provide detailed estimates for repairs and maintenance services based on customer requests.
- Coordinate with service technicians to ensure timely completion of services.
- Maintain accurate records of customer interactions, service orders, and follow-ups.
- Communicate effectively with customers regarding the status of their vehicles and any additional services required.
- Upsell additional services or products that may benefit the customer’s vehicle performance.
- Ensure a high level of customer satisfaction through excellent service delivery.
- Stay updated on automotive technology trends to provide informed recommendations.
Qualifications
- Proven experience as an Automotive Service Advisor or similar role in an automotive dealership setting.
- Strong knowledge of automotive systems and repair processes.
- CDK & X-time experience a plus.
- Hyundai, Volkswagen and or Mazda experience a plus but not required.
- Excellent communication skills to interact with customers and team members effectively.
- Ability to provide accurate estimates and manage service orders efficiently.
- Strong organizational skills with attention to detail in record-keeping.
- Familiarity with dealership operations is preferred but not required.
- Mechanical knowledge is a plus to better assist customers' needs.
If you’re feeling like you’re not moving forward in your service career, not making what your worth, and looking for a new and exciting opportunity that will provide you with a path to grow your career, earn what your worth, and work in a great atmosphere, then apply today. This is rare opportunity that will only be available for a short time.
Serious applicants only.
Job Type: Full-time
Pay: $55,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Shift:
- No nights
Work Days:
- Monday to Friday
People with a criminal record are encouraged to apply
Application Question(s):
- Must pass a MVR report.
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Plainfield, CT 06374 (Required)
Work Location: In person
Salary : $55,000 - $120,000