What are the responsibilities and job description for the Consumer Lending Manager position at Central Bancompany?
POSITION REQUIREMENTS:
Bachelor's degree in business, finance or related field or equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.
Five to seven years of related experience. Extensive knowledge of consumer lending services.
Knowledge of current bank lending procedures and policies, lending regulations (state and federal), lien laws, collection/bankruptcy regulations, and loan documentation.
Ability to analyze financial statements and loan risk.
Possess good judgment skills. Ability to make decisions within prescribed guidelines, research and solve problems, work independently, handle confidential information and manage multiple tasks.
Thorough knowledge of bank products and services.
Excellent verbal, listening and communication skills. Strong customer relations skills and ability to work with employees and customers in a cooperative manner. Ability and desire to work as part of a team, and with people of diverse backgrounds.
Ability to read, write, and speak English.
Strong organizational skills and attention to detail.
Ability and desire to represent Central Bank of the Ozarks Market in the community.
Willingness to assume additional responsibilities/duties/projects as they arise.
Ability to operate office equipment including PC's, calculators, telephones, voicemail, printer/copy/fax machines.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to drive a vehicle. Must maintain a current, valid driver's license and an acceptable driving record for bank insurance purposes.
This position requires registration with the National Mortgage Licensing System and Registry, (NMLS), as created under the S.A.F.E. Act. The registration process can be found at the NMLS Resource Center located at http://mortgage.nationwidelicensingsystem.org
PHYSICAL AND SENSORY DEMANDS:
Regularly required to sit; stand; walk; talk; see and hear. Regularly required to use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. Occasionally required to stoop, kneel, or crouch. Occasionally required to drive.
Frequently lift and/or move up to 20 pounds. Specific vision abilities include close vision.
WORKING CONDITIONS:
Work is normally performed in a typical interior/office work environment. The individual experiences little discomfort from noise, dust or other factors.
Requirements:
POSITION SUMMARY:
Manages the consumer/installment credit function and coordinates daily credit activities within the bank's consumer lending department. Manages and coordinates the daily collection activities of consumer/installment lending. Conducts relationships and activities consistent with established Bank policies, procedures and systems, the corporate code of conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responsible for all consumer lending activities in the department. Review, develop and implement new consumer lending activities and organizational strategies needed.
Ensure that credit applications and requests for credit limit increases are efficiently processed; review and approve requests that exceed credit limits or are past due on loan payments.
Ensure that current loans are well documented and conform with terms; investigate and resolve credit fraud.
Answer credit inquires and resolve problems raised by bank personnel and customers.
Maintain records of activity and prepare related reports as required, including those involving major deviations from established procedures.
Provide regular reports to senior management on new and suggested improvements to lending strategies, goals and activities, and other related information.
Responsible for the attainment of loan objectives to include origination, outstanding, delinquency, charge-off, fee income, interest income, and return on assets.
Coordinate loan activities with appropriate departments.
Maintain a relationship with credit associations and keep informed of changes in laws and regulations pertaining to consumer lending.
Maintain and expand knowledge base of consumer lending activities by competitors in the market area by site visits, literature reviews and networking; report on these activities to management as needed.
Review and suggest upgrades and improvements to consumer lending products and services.
Direct the collection activities in order to minimize losses. Review all past-due accounts regularly and with particular reference to any serious problems that need immediate attention.
Follow delinquent loans to collect late payments. Discuss serious delinquencies with the officer who made the loan before action is taken.
Make decisions as to the proper time to repossess property. Determine which accounts should be referred to attorneys. Recommend that accounts be charged off or make charges to appropriate accounts.
Guide and direct activities of subordinates under the Consumer Lending Manager's control. Review personnel activities on a regular basis, suggesting additional training, salary increases, promotions or other actions to improve the department's performance. Exercise the usual authority of a department head concerning staffing, performance appraisals, promotions, salary recommendations and terminations. Responsible for formal annual communication of performance reviews with direct reports.
Actively participate in STEP program; attend appropriate sales and STEP training; utilize STEP program initiatives. Make referrals to other business units for traditional and non-traditional banking products and services.
Maintain personal accountability for sales and service standards and for meeting business development, sales and referral goals.
Actively call on new and prospective customers, exploring needs and cross-selling and recommending bank products and services that are in the best interest of the customer and that achieve their financial objectives.
Ensure thorough knowledge and understanding of compliance and regulatory issues relating to loan policy and procedures (i.e. CRA, Fair Lending, etc.) evidenced by appropriate application of these regulations in day-to-day operations.
Demonstrate the highest level of professionalism, efficiency and customer service when resolving the most difficult customer issues.
Understand and maintain a thorough knowledge of Central Bank's services, operations, and organization; communicate this understanding to others when appropriate, and refer inquiries and correspondence to the proper department or individual.
Attend all required training.
ADDITIONAL DUTIES AND RESPONSIBILITIES:
Assist others as needed. May be assigned other duties and responsibilities. May be assigned work or training at other assigned locations.
Bachelor's degree in business, finance or related field or equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.
Five to seven years of related experience. Extensive knowledge of consumer lending services.
Knowledge of current bank lending procedures and policies, lending regulations (state and federal), lien laws, collection/bankruptcy regulations, and loan documentation.
Ability to analyze financial statements and loan risk.
Possess good judgment skills. Ability to make decisions within prescribed guidelines, research and solve problems, work independently, handle confidential information and manage multiple tasks.
Thorough knowledge of bank products and services.
Excellent verbal, listening and communication skills. Strong customer relations skills and ability to work with employees and customers in a cooperative manner. Ability and desire to work as part of a team, and with people of diverse backgrounds.
Ability to read, write, and speak English.
Strong organizational skills and attention to detail.
Ability and desire to represent Central Bank of the Ozarks Market in the community.
Willingness to assume additional responsibilities/duties/projects as they arise.
Ability to operate office equipment including PC's, calculators, telephones, voicemail, printer/copy/fax machines.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to drive a vehicle. Must maintain a current, valid driver's license and an acceptable driving record for bank insurance purposes.
This position requires registration with the National Mortgage Licensing System and Registry, (NMLS), as created under the S.A.F.E. Act. The registration process can be found at the NMLS Resource Center located at http://mortgage.nationwidelicensingsystem.org
PHYSICAL AND SENSORY DEMANDS:
Regularly required to sit; stand; walk; talk; see and hear. Regularly required to use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. Occasionally required to stoop, kneel, or crouch. Occasionally required to drive.
Frequently lift and/or move up to 20 pounds. Specific vision abilities include close vision.
WORKING CONDITIONS:
Work is normally performed in a typical interior/office work environment. The individual experiences little discomfort from noise, dust or other factors.
Requirements:
POSITION SUMMARY:
Manages the consumer/installment credit function and coordinates daily credit activities within the bank's consumer lending department. Manages and coordinates the daily collection activities of consumer/installment lending. Conducts relationships and activities consistent with established Bank policies, procedures and systems, the corporate code of conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responsible for all consumer lending activities in the department. Review, develop and implement new consumer lending activities and organizational strategies needed.
Ensure that credit applications and requests for credit limit increases are efficiently processed; review and approve requests that exceed credit limits or are past due on loan payments.
Ensure that current loans are well documented and conform with terms; investigate and resolve credit fraud.
Answer credit inquires and resolve problems raised by bank personnel and customers.
Maintain records of activity and prepare related reports as required, including those involving major deviations from established procedures.
Provide regular reports to senior management on new and suggested improvements to lending strategies, goals and activities, and other related information.
Responsible for the attainment of loan objectives to include origination, outstanding, delinquency, charge-off, fee income, interest income, and return on assets.
Coordinate loan activities with appropriate departments.
Maintain a relationship with credit associations and keep informed of changes in laws and regulations pertaining to consumer lending.
Maintain and expand knowledge base of consumer lending activities by competitors in the market area by site visits, literature reviews and networking; report on these activities to management as needed.
Review and suggest upgrades and improvements to consumer lending products and services.
Direct the collection activities in order to minimize losses. Review all past-due accounts regularly and with particular reference to any serious problems that need immediate attention.
Follow delinquent loans to collect late payments. Discuss serious delinquencies with the officer who made the loan before action is taken.
Make decisions as to the proper time to repossess property. Determine which accounts should be referred to attorneys. Recommend that accounts be charged off or make charges to appropriate accounts.
Guide and direct activities of subordinates under the Consumer Lending Manager's control. Review personnel activities on a regular basis, suggesting additional training, salary increases, promotions or other actions to improve the department's performance. Exercise the usual authority of a department head concerning staffing, performance appraisals, promotions, salary recommendations and terminations. Responsible for formal annual communication of performance reviews with direct reports.
Actively participate in STEP program; attend appropriate sales and STEP training; utilize STEP program initiatives. Make referrals to other business units for traditional and non-traditional banking products and services.
Maintain personal accountability for sales and service standards and for meeting business development, sales and referral goals.
Actively call on new and prospective customers, exploring needs and cross-selling and recommending bank products and services that are in the best interest of the customer and that achieve their financial objectives.
Ensure thorough knowledge and understanding of compliance and regulatory issues relating to loan policy and procedures (i.e. CRA, Fair Lending, etc.) evidenced by appropriate application of these regulations in day-to-day operations.
Demonstrate the highest level of professionalism, efficiency and customer service when resolving the most difficult customer issues.
Understand and maintain a thorough knowledge of Central Bank's services, operations, and organization; communicate this understanding to others when appropriate, and refer inquiries and correspondence to the proper department or individual.
Attend all required training.
ADDITIONAL DUTIES AND RESPONSIBILITIES:
Assist others as needed. May be assigned other duties and responsibilities. May be assigned work or training at other assigned locations.
