Teller/Courier

Job Summary

This role is approximately 30 hours per week, Monday through Friday, including every Saturday. The incumbent will provide a variety of teller and savings/checking account services such as handling deposits, withdrawals, payments, greeting customers and maintaining accounts.

Key Responsibilities

• Provide daily deposit services such as handling deposits, withdrawals, holds, loan payments, cashier's checks, money orders, stop payments, telephone transfers, direct deposits, cash advances, and other related matters.
• Maintain cash drawer within prescribed limits.
• Purchase from and sell money to vault as needed.
• Accurately count, receive and disburse cash.
• Verify and balance assigned cash drawer daily.
• Maintain cash over and short record.
• Assist in identifying cash discrepancies.
• Maintain cash drawer variances within Central Bank guidelines.
• Prepare necessary forms for proper completion of Bank Secrecy Act (BSA) requirement. Includes obtaining appropriate documentation from customers and non-customers.
• Acquire and maintain thorough knowledge and understanding of compliance and regulatory issues relating to teller and customer service areas (i.e. Bank Secrecy Act, Regulation CC, E, DD, P, etc.) evidenced by appropriate application of these regulations in day-to-day operations.
• Acquire and maintain thorough understanding of security procedures; practice established procedures.
• Understand role in case of robbery, whether victim or bystander, and know proper post-robbery procedures.
• Maintain neat and orderly work area and ensure that all cash, negotiable and confidential records are secured and/or disposed of properly.
• Consistently demonstrate proficiency in providing exemplary customer service in person and by telephone.
• Actively listen to our customers, and maintain a friendly, positive and professional attitude.
• Resolve difficult situations with tact and diplomacy.
• Look for creative ways to make customers feel appreciated and special.
• Actively take advantage of all sales opportunities, cross-selling bank products and services to new and existing customers, ensuring recommended products and services meet needs of customer.
• Actively participate in STEP program; attend appropriate sales and STEP training; utilize STEP program initiatives; work with manager to set STEP goals and make every effort to reach targeted goals.
• Make referrals to other business units for traditional and non-traditional banking products and services.
• Acquire and maintain knowledge of all bank products and services.
• Attend all required training.
• Assist others in the department/facility as needed and/or directed.
• May be assigned vault and/or ATM balancing responsibilities or others.
• Deliver and pick-up mail at the Post Office daily.
• Transport deposits, checks, supplies, mail, data and other miscellaneous items to and from branches and main bank using bank vehicles as needed.