Teller

Job Title: Entry-Level Teller

Position Summary: This entry-level position is designed to identify and develop tellers with less than one year of experience. As a teller, you will provide various account services including handling deposits, withdrawals, payments, greeting customers, and maintaining accounts. You will also operate office equipment, explore customer needs, and cross-sell services that are in the best interest of the customer.

Essential Duties and Responsibilities:

• Conduct daily banking transactions for customers, including cashing checks, withdrawals, and selling negotiable instruments.
• Maintain accurate cash drawer records, adhering to Central Bank policies and procedures.
• Document and report any cash drawer outages as necessary.
• Stay up-to-date on applicable regulatory issues related to teller and customer services areas.
• Complete all required training and documentation for Bank Secrecy Act (BSA) compliance.
• Follow established security procedures at all times.
• Maintain a neat and organized work area, ensuring secure storage of cash, negotiables, and confidential records.
• Provide excellent customer service, consistently meeting company standards.
• Actively participate in bank sales programs by making referrals.
• Develop knowledge of all bank products and services.

Addtional Duties and Responsibilities:

• Assist colleagues in the department or facility as needed.
• May be assigned vault and/or ATM balancing responsibilities.
• May be assigned new account responsibilities.

Position Requirements:

• High school education or equivalent; or high school senior student working in a school Cooperative Education Program.
• Cash handling and customer service experience preferred.
• Basic math skills required.
• Attention to detail required.
• Able to maintain regular and punctual attendance.
• Able to read, write, and speak English effectively.
• Strong customer relations and communication skills.
• Must possess good judgment skills and handle confidential information appropriately.
• Able to work quickly and accurately, analyze information, and make decisions.
• Willingsness to assume additional responsibilities/duties/projects as they arise.
• Able to operate various office equipment, including computers, calculators/adding machines, telephones, voice mail, electronic typewriters, copy machines, fax machines, automatic currency counter, coin machine, check encoder, and security devices.
• Able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.