What are the responsibilities and job description for the Card Specialist (full-time), Card Services position at Central Bank?
FULL-TIME HOURLY: These employees work from 30 to 40 hours each week and are paid on an hourly basis. They are eligible for the same benefits as salaried employees and paid time off is paid at 8 hours per day.
JOB SUMMARY:
Supports credit card products for consumers and corporate cardholders including new accounts into the system. Maintains and supports existing accounts. Works with Fiserv and/or Visa to support ancillary products including implementation of any new products.
EDUCATION/EXPERIENCE REQUIREMENTS:
- High School diploma or GED (Some post-secondary education preferred)
- One years’ banking experience
- Knowledge of various card products preferred
QUALIFICATIONS/SKILLS REQUIRED:
- Proficient in Excel and Word, experience with Access a plus
- Good typing and 10 key number pad/calculator skills
- Excellent computer and paper file management and organization
- Excellent attention to detail, negotiation skills, problem solving, and analysis
- Maintain a valid Kentucky driver’s license
- Ability to multi task while working under multiple daily timelines
- Excellent written and verbal communication skills
- Knowledge of debit card, credit card systems and related inquiries
- Self-Starter and ability to work with minimal supervision
- Good customer service and issue resolution skills
- Ability to complete detailed work quickly and accurately
- Promptness, initiative, and dependability
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
1. Verifies new consumer credit cards, corporate credit cards, and HELOC accounts, checking for discrepancies in credit limit, address, rate, names, spelling, maturity date, and other related data points in a timely manner.
2. Understands the process of uploading new credit card accounts (HELOC, Corporate and Consumer) into the system. Maintains knowledge of how all documents are to be completed appropriately to limit potential credit loss to the bank. Assures all accounts are processed properly within designated timeframes, recognizing what the new account packet for the customer needs to include along with generation of the appropriate letter and rate tables based on product and credit rating.
3. Responsible for sending paperwork to Image Processing then later verifying images in Nautilus have correct account information and are accurate and legible.
4. Provides second line product and card processing support to cardholders and front-line staff to resolve cardholder and system problems, working with other departments, vendors and management as necessary. This includes but is not limited to problem solving transactions (declines, holds, etc.) usage, card loss, ATM outages, web and VRU problems, discrepancies in balances/fees, etc.
5. Inputs maintenance to card accounts including refunding fees, autopay setup, address changes, deceased cardholders, add travel notes, processing balance transfer requests etc.
6. Serves as liaison for Corporate Services, corporate cardholders and vendors in establishing and servicing business accounts, hierarchies, etc. Assists with ongoing customer service and problem solving, coordinates customer/bank enhancement needs and requests with the vendor to ensure the product meets the need of the Bank and the users.
7. Maintains an excellent working knowledge of various credit card secondary products including CardHub, SpendTrack, VISA Payables and Visa Spend Clarity. Works with corporate customers, other bank employees and vendors to ensure systems are working as designed, assisting customer in developing it to meet their needs and works with vendors to implement enhancements and resolve issues.
8. Assists with the Quarterly Spend Report for corporate cards that have opted in for rebates. Prepares and mails checks to corporate customer quarterly or annually based on agreement with cardholder. Works with Corporate Services in setting up new tiers within the program.
9. Processes and approves checks written on the Platinum Equity Lines.
a. Verifies funds are available and that account is in good standing with no stop payments.
b. Verifies signature for checks over $2,500. If check is presented via ACH and is over $2,500, contacts cardholder to confirm it is a valid transaction.
10. Assists with maintaining maturing PEL accounts. Keeps each month’s accounts on file, and closes accounts that aren’t renewed. Releases the lien on accounts that are matured and closed.
11. Processes and clears cash items on card transactions.
12. Performs regular audits of the retained and returned in the mail card log to verify accuracy and upkeep.
13. Clears overdrafts on accounts linked to credit card guarantee checking. Maintains credit card guaranteed checking log for accuracy and adds/removes accounts when necessary.
14. Reviews and researches credit card statements returned in the mail. Looks for new addresses and reviews to see if recent address changes were made that were missed in the credit card system. Statuses accounts that have repeated returned mail, and keeps an accurate log of statements returned and changes made.
15. Prepares lien releases for paid off Equity Lines or modified Equity Lines. Works with county clerk offices and law firms when issues come up with unreleased liens.
16. Answers incoming internal and external calls regarding both debit and credit cards involving all aspects of transactions, denials, questions involving the online services provided (Card Manager/Digital Engagement for credit cards and Card Hub for debit), rewards, ApplePay and the other Pays, Digital Issuance, etc.
17. Assists with various daily tasks including posting backdated payments, prepare payoffs and replying to cardholder requests.
18. Maintains security at all times. Maintains dual control for all access to the ATMs, when collecting mail from the Post Office and dropping cash at night drops.
19. Cross trains on other department responsibilities.
20. Performs other duties as assigned
BENEFITS:- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Vacation
- Paid Holidays
- Employee Stock Ownership Plan
- 401k Plan
- Flexible Benefit Plan
- Voluntary Life Insurance
- AD&D Insurance
- Discounted Banking Services
- EAP (Free counseling sessions)
- Discounted AAA Membership
- Fitness Discounts
- Vacation Purchase Plan
- Interest-Free Computer Loan
- Interest-Free Fitness Equipment Loan
- Service Awards
- Attendance Awards
- Funeral Leave
- Subsidized Parking (Downtown)
- Sick Leave
