What are the responsibilities and job description for the Installment Loan Insurance Specialist position at Central Bank?
Position Summary
Perform a wide variety of clerical and analytical support to installment (IL) and mortgage (ML) Loan Officers and Loan Assistants. Provide an array of support for loans. Exercise independent judgment under moderate supervision. Conduct relationships and activities consistent with established Bank policies, procedures and systems, the corporate code of conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations.
Essential Duties And Responsibilities
Respond to internal and external inquiries regarding the status of existing loans, including assisting customers, loan officers and loan assistants when questions arise regarding loan account information.
Follow and assist with establishing, implementing and maintaining methods and procedures to assure all loan actions are processed correctly and timely. Maintain a comprehensive procedures manual on all job responsibilities.
Consistently demonstrate proficiency in providing exemplary customer service in person and by telephone while maintaining a friendly, positive, and professional attitude. Resolve difficult situations with tact and diplomacy.
Advise Loan Operations Management when there are problems with established procedures, policies, improper calculations on loans, or issues with meeting deadlines.
Maintain a neat and orderly work area and ensure that all confidential records are secured and/or disposed of properly.
Complete or attend all required training.
Additional Duties And Responsibilities
Assist others in the department as needed and/or directed. May be assigned other duties and responsibilities. May be assigned work or training at other assigned locations.
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Position Requirements
High school education or equivalent. At least two years of experience in general office work or completion of an associate degree in Administrative Office Systems or a related area is preferred. Previous experience in banking is desirable.
Attention to detail required.
Knowledge of modern office practices and procedures; accurate grammar, spelling, punctuation and standard English usage; business correspondence formats, recordkeeping and filing methods; basic math calculations. PC skills required.
Must possess good judgment and organizational skills, the ability to prioritize, and handle confidential information.
Ability to deal effectively and courteously with a large number of associates and members of the general public.
Ability to read, write, and speak English. Effective oral and written communication skills.
Ability to interpret and follow a variety of instructions furnished in written, oral, diagram, or schedule form and complete assignments without detailed directions.
Ability to maintain regular and punctual attendance.
Ability to operate a variety of office administration equipment such as PC, telephones/voicemail, copy machine, fax machine, calculator/adding machine, printer/MFD, etc. Utilize computer software applications such as Internet, Word, Excel, Outlook, and Intranet.
Physical And Sensory Demands
Regularly required to sit, stand, walk, talk, see and hear. Regularly required to use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. Occasionally required to stoop, kneel, or crouch.
Occasionally lift and/or move up to 20 pounds. Specific vision abilities include close vision.
Working Conditions
Work is normally performed in a typical interior/office work environment. The individual experiences little discomfort from noise, dust or other factors.
Perform a wide variety of clerical and analytical support to installment (IL) and mortgage (ML) Loan Officers and Loan Assistants. Provide an array of support for loans. Exercise independent judgment under moderate supervision. Conduct relationships and activities consistent with established Bank policies, procedures and systems, the corporate code of conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations.
Essential Duties And Responsibilities
- Assess and refund Collateral Protection Insurance on IL, as needed. Function as liaison between bank and State National in this regard.
- Process the Loan Private Mortgage Insurance (LPMI) billing monthly.
- Process, image, and QC Letters of Guarantee, as needed.
- Review and QC the appropriate parts of new IL, as well as substitutions or additions of collateral, to ensure it meets the standards upheld within our Credit Policy.
- Provide back-up for the Loan Operations Specialists as assigned.
- Assist customers and lending staff as well as other associates with questions regarding IL Insurance or other areas of expertise provided by this desk.
- Complete, review, submit and/or distribute required reports, being sure to meet deadline requirements.
- Answer overflow calls that come into the Loan Operations department extension or when staffing needs arise.
- Provide support and servicing to internal and external customers on commercial, IL, ML and overdraft banking (ODB) loans.
- Other duties as needed.
Respond to internal and external inquiries regarding the status of existing loans, including assisting customers, loan officers and loan assistants when questions arise regarding loan account information.
Follow and assist with establishing, implementing and maintaining methods and procedures to assure all loan actions are processed correctly and timely. Maintain a comprehensive procedures manual on all job responsibilities.
Consistently demonstrate proficiency in providing exemplary customer service in person and by telephone while maintaining a friendly, positive, and professional attitude. Resolve difficult situations with tact and diplomacy.
Advise Loan Operations Management when there are problems with established procedures, policies, improper calculations on loans, or issues with meeting deadlines.
Maintain a neat and orderly work area and ensure that all confidential records are secured and/or disposed of properly.
Complete or attend all required training.
Additional Duties And Responsibilities
Assist others in the department as needed and/or directed. May be assigned other duties and responsibilities. May be assigned work or training at other assigned locations.
,
Position Requirements
High school education or equivalent. At least two years of experience in general office work or completion of an associate degree in Administrative Office Systems or a related area is preferred. Previous experience in banking is desirable.
Attention to detail required.
Knowledge of modern office practices and procedures; accurate grammar, spelling, punctuation and standard English usage; business correspondence formats, recordkeeping and filing methods; basic math calculations. PC skills required.
Must possess good judgment and organizational skills, the ability to prioritize, and handle confidential information.
Ability to deal effectively and courteously with a large number of associates and members of the general public.
Ability to read, write, and speak English. Effective oral and written communication skills.
Ability to interpret and follow a variety of instructions furnished in written, oral, diagram, or schedule form and complete assignments without detailed directions.
Ability to maintain regular and punctual attendance.
Ability to operate a variety of office administration equipment such as PC, telephones/voicemail, copy machine, fax machine, calculator/adding machine, printer/MFD, etc. Utilize computer software applications such as Internet, Word, Excel, Outlook, and Intranet.
Physical And Sensory Demands
Regularly required to sit, stand, walk, talk, see and hear. Regularly required to use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. Occasionally required to stoop, kneel, or crouch.
Occasionally lift and/or move up to 20 pounds. Specific vision abilities include close vision.
Working Conditions
Work is normally performed in a typical interior/office work environment. The individual experiences little discomfort from noise, dust or other factors.
