Merchant Services Officer

Position Summary

Responsible for the selling of the Banks credit card services to area merchants. Will work with loan officers and other employees to ensure products are presented, sold and maintained. Makes appropriate referrals to other business units for traditional and non-traditional banking products and services. Provides superior service to customers. Conducts relationships and activities consistent with established Bank policies, procedures and systems, the corporate code of conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations.

Essential Duties And Responsibilities

• Conduct sales presentations to area businesses on Bankcard services.
• Meet or exceed monthly sales call goals as set by management.
• Independently call on new merchant services prospects to achieve bank sales goals.
• Responsible for meeting bank goals and objectives in regard to sales and services standards.
• Expedite the referral of Bankcard services from employees.
• Services existing customer needs and cross sell other services to strengthen banking relationship.
• Responsible for meeting budget goals and objectives.
• Assist cash management operations team with merchant client onboarding and implementation as needed.
• Process entries and billing updates and prepare adjustment to merchant accounts.
• Acquire and maintain thorough knowledge and understanding of compliance and regulatory issues relating to customer service areas (i.e. Bank Secrecy Act, Regulations CC, E, DD, P, etc.) evidenced by appropriate application of these regulations in day-to-day operations.
• Actively take advantage of all sales opportunities, cross-selling bank products and services to new and existing customers, ensuring recommended products and services meet the needs of customers.
• Attend appropriate sales and referral training; utilize referral program initiatives; work with manager to set referral goals and make every effort to reach targeted goals. Make referrals to other business units for traditional and non-traditional banking products and services. Participate in sales programs to generate new customers.
• Arrange daily work plans to handle customer flow and bank processing requirements, provide customer service and meet bank record keeping requirements.
  
  
  

Additional Duties And Responsibilities

Attend all required training. Assist others in the department/facility as needed and/or directed. May be assigned other duties and responsibilities.

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Position Requirements

• Business degree preferred or equivalent work experience.
• Previous experience selling bank or merchant card services.
• PC and typing skills required. Knowledge of Microsoft Office Suite including but not limited to Outlook, Teams, Excel, and Word.
• Attention to detail required.
• Ability to maintain regular and punctual attendance.
• Must possess good judgment skills and the ability to handle confidential information.
• Ability to read, write, and speak English. Effective oral and written communication skills. Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner.
• Ability to work quickly and accurately, analyze information and make decisions.
• Willingness to assume additional responsibilities/duties/projects as they arise.
• Ability to operate office equipment including computers, calculators/adding machines, telephones, voice mail, copy machines, and security devices.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.