Relationship Banker I

Job Type

Full-time

Description

POSITION SUMMARY

Responsible for providing an exceptional customer experience. Makes every client feel welcome while providing them with a one-stop experience in processing their transactions and fulfilling their sales and financial service needs. Utilizes a needs based selling approach offering solutions to customers to build long-term financial relationships. Serves as the main concierge for the branch. Handles transactions for customers as well as opens accounts and directs clients to appropriate team members to meet their needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following :

New Accounts 40%

• Portray a positive company image and engage in professional and friendly communication with customers
• Clearly understands the key elements of customer service and actively work to exceed customer expectations in every interaction
• Actively listening to customer needs and inquiries to determine appropriate recommendations and service actions
• Refer any customer questions regarding products or services to the appropriate person
• Process transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits
• Resolve problems or discrepancies concerning customers' accounts
• Engage each customer in-person and by phone to understand customer needs and provide product and service recommendations to assist customers in achieving their financial goals
• Knowledgeable and proficient in the account opening process for all deposit, credit, and certificate accounts, including, but no limited to : checking, savings, money market, business accounts, overdraft, loans, and credit cards.
• Compose, type, and mail customer correspondence; including, but not limited to : certificate maturity notices, notices related to issues such as discrepancies, and outstanding unpaid items
• Analyze applicants' financial status and credit to determine feasibility of opening new accounts and loans
• Enter new and closed account reports for incentive compensation programs on a daily basis
• Proactively cross-sell additional products through referrals and outbound calling with the goal of building rapport and life-long relationships with Bank customers.
• Maximizes marketing efforts to gain new customer relationships through outbound calling efforts, prospective referrals, and community involvement

Teller 35%

Lending 15%

Coaching 10%

Requirements

EDUCATION & EXPERIENCE

Central Bank is an Affirmative Action and Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.