What are the responsibilities and job description for the Help Desk Team Lead position at Central Business Systems, Inc.?
For over 80 years, Central Business Systems, Inc. has been a trusted partner, simplifying complex technology and delivering tailored solutions that drive growth, optimize operations, reduce costs, and mitigate risks. We go beyond being just a provider by collaborating with our clients from implementation to integration and training, ensuring lasting success for their businesses. Our comprehensive approach ensures that we meet the unique needs of each client, offering customized solutions for sustainable performance.
This is a full-time, on-site role located in Lexington, KY for a Help Desk Team Lead. The Help Desk Team Lead will be responsible for overseeing daily operations of the help desk team, managing staff, ensuring timely and efficient technical support, and developing strategies to improve processes. Additional tasks include providing technical assistance and guidance to team members, handling complex technical issues, and ensuring customer satisfaction through effective problem resolution.
- Experience in managing and leading a technical support team
- Strong technical knowledge and problem-solving skills
- Excellent customer service and communication skills
- Ability to develop and implement help desk procedures and protocols
- Proficiency in using help desk software and tools
- Ability to train, mentor, and develop team members
- Bachelor's degree in Information Technology, Computer Science, or a related field
- Experience in the IT services industry is a plus
