What are the responsibilities and job description for the Temporary Member Services Representative position at Central California Alliance for Health?
We look forward to bringing on 10 Temporary Member Services Representatives to support a combination of high-volume member calls and walk ins. We are targeting 2 start dates: one at the end of December and another at the end of January. The initial training program is 3-4 weeks and rigorous; during this onboarding period attendance is required Monday - Friday, 8:00am to 5:00pm. This assignment is intended to go for three months from the start date (Dec - March or Jan - April). There is high potential for the term to be extended or converted to fulltime based on performance and business needs. This role is hybrid with the expectations to be in office 1-2 times per week. Office locations are Scotts Valley, Salinas, Hollister, Merced or Mariposa.
The length of the assignment is dependent on business needs and can change. While the assignment would be at the Alliance, if selected, you would be an employee of a temporary employment agency that we would connect you with.
WHAT YOU'LL BE RESPONSIBLE FOR
Reporting to the Member Services Supervisor, you will:
- Act as the frontline customer service representative within the Member Services Department, providing assistance to members and providers
- Facilitate and coordinate non-medical transportation benefits for members
WHAT YOU'LL NEED TO BE SUCCESSFUL
To read the full position description, and list of requirements click here.
- Knowledge of:
- Required: Bilingual Spanish/English - OR- Hmong/English
- Principles and practices of customer service
- Windows-based PC systems and Microsoft Word, Outlook and Excel and database systems
- Conflict resolution techniques
- Ability to:
- Answer telephone calls promptly and minimize delays that may lead to missed calls
- Understand and communicate the complex operations and processes of the Alliance, particularly those related to Member Services and Care Management
- Translate healthcare-related terminology and complex processes into simple language and step-by-step instructions when communicating with members and providers
- Utilize a variety of computer systems, including the Alliance systems and external web sites and databases
- Demonstrate strong organizational skills and attention to detail
- Education and Experience:
- High school diploma or equivalent
- Minimum of two years of customer service experience in member services, health care, public assistance or human services or in a customer service or call center environment (an Associate's degree may substitute for one year of the required experience); or an equivalent combination of education and experience which would provide the required knowledge, skills and abilities may be qualifying
OTHER INFORMATION
- We are in a hybrid work environment, and we anticipate that the interview process will take place remotely via Microsoft Teams.
- While some staff may work full telecommuting schedules, attendance at quarterly company-wide events or department meetings will be expected.
- In-office or in-community presence may be required for some positions and is dependent on business need. Details about this can be reviewed during the interview process.
- This is a temporary position and does not provide the benefits that are listed below (it is standard language from our regular job posts and cannot be altered or removed).
The full compensation range for this position is listed by location below.
The actual compensation for this role will be determined by our compensation philosophy, analysis of the selected candidate's qualifications (direct or transferrable experience related to the position, education or training), as well as other factors (internal equity, market factors, and geographic location).
OUR BENEFITS
Available for all regular Alliance employees working more than 30 hours per week. Some benefits are available on a pro-rated basis for part-time employees. These benefits are unavailable to temporary employees while on an assignment with the Alliance.
- Medical, Dental and Vision Plans
- Ample Paid Time Off
- 12 Paid Holidays per year
- 401(a) Retirement Plan
- 457 Deferred Compensation Plan
- Robust Health and Wellness Program
- Onsite EV Charging Stations
ABOUT US
We are a group of over 500 dedicated employees, committed to our mission of providing accessible, quality health care that is guided by local innovation. We feel that our work is bigger than ourselves. We leave work each day knowing that we made a difference in the community around us.
Join us at Central California Alliance for Health (the Alliance), where you will be part of a culture that is respectful, diverse, professional and fun, and where you are empowered to do your best work. As a regional non-profit health plan, we serve members in Mariposa, Merced, Monterey, San Benito and Santa Cruz counties. To learn more about us, take a look at our Fact Sheet.
The Alliance is an equal employment opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We are an E-Verify participating employer
At this time the Alliance does not provide any type of sponsorship. Applicants must be currently authorized to work in the United States on a full-time, ongoing basis without current or future needs for any type of employer supported or provided sponsorship.
