Patient Access Representative

Who We Are: Central City Health (CCH) has been serving the underhoused and at-risk population in metro Detroit since 1972, by providing integrated health care services. Our services include primary and pediatric care, dental care, behavioral and SUD care, supportive housing and community re-entry services, to name a few. In 2024, our President/CEO, Dr. Kimberly Farrow-Felton received the esteemed Healthcare Hero Award from Crain’s Detroit Business honoring her exceptional contributions to the health and well-being of our community.

Our Mission: To achieve wellness in the community by providing an array of primary and behavioral health care, housing and substance abuse services with dignity and respect.

Our Core Values: CCH is guided by a set of values in fulfilling our mission. Some of our values include:

· An environment that supports health and recovery.

· Person centered principles in the delivery of care.

· An environment characterized by cultural sensitivity, integrity, teamwork and trust.

· A commitment to service excellence and continuous quality improvement.

· Persons served take both an active part in their treatment and the organization.

· An atmosphere of welcoming and accessibility to people seeking our services that assures “no wrong door.”
You Get….

· 14 Paid Holidays Annually

· 18 PTO Days (less than 1 Year; 27 Days on 1st Year Anniversary)

· Benefit Coverage after 30 Days: Medical/Dental/Vision/Short-term Disability

· Company-Paid Life Insurance

· Retirement Savings 403(b)

· Tuition Reimbursement

· Continuing Education Allowance

CCH is expanding our staff, and this may be a great opportunity for you to join our team. CCH participates in the NHSC Loan Repayment Program AND the Public Service Loan Forgiveness Program (PSLF).

The Patient Access Representative will perform a variety of clerical tasks where communicating with members, scheduling appointments, processing documents, a strong commitment to customer service, and data entry is a substantial and essential part of the job.

EDUCATION AND EXPERIENCE

• High School Diploma or GED equivalent required.
• Two (2) years of recent clerical office experience required; medical office experience highly preferred.
• Demonstrated proficiency with Microsoft Office, databases, and patient electronic medical record systems.
• Knowledge of the techniques of receiving calls, making appointments, giving information, and explaining instructions and guidelines.
• Knowledge of office practices, procedures, and equipment, correct English usage, spelling and punctuation, and composition of business letters, minutes, reports, charts, and numerical and tabular material.
• Ability to multitask and maintain strong attention to detail.
• Ability to communicate effectively, both orally and in writing.
• Ability to maintain composure during stressful situations occurring as a result of workloads and/or deadlines.
• Ability to provide customer service to clients and their families warmly, addressing their needs and concerns with compassion and professionalism.

“This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted, and modified at any time by the organization. Central City Health is an Equal Opportunity Employer committed to a culturally diverse workforce. We are committed to providing an inclusive environment based on mutual respect for all candidates and team members. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, height, weight, marital status, gender identity expression, disability status, protected veteran, or other legally protected status by state or federal law. At Central City Health the health and safety of our employees is our top priority. Vaccination has been proven to play a critical role in combating COVID-19. As a result, Central City Health prefers that employees are fully vaccinated against COVID-19; however, it is not required.”

Job Type: Full-time

Pay: $20.50 per hour

Benefits:

• Bereavement leave
• Dental insurance
• Dependent health insurance coverage
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Medical Specialty:

• Primary Care
• Psychiatry
• Public Health

Schedule:

• Day shift
• Monday to Friday

People with a criminal record are encouraged to apply

Experience:

• clerical: 2 years (Required)
• Medical office: 2 years (Preferred)

Ability to Relocate:

• Detroit, MI 48201: Relocate before starting work (Required)

Work Location: In person

Salary : $21