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Automotive Service Dispatcher

Central CJDR of Norwood
Norwood, MA Full Time
POSTED ON 2/13/2025
AVAILABLE BEFORE 5/11/2025

56 Boston Providence Highway Norwood, MA 02062

Automotive Service Department Dispatcher

Generous Pay Plan Great Benefits!

Experience Is A Plus, But We Will Train

Previous Auto Mechanic, Service Advisor, Service Manager, or Dispatcher Experience Required

Central CJDR of Norwood is looking to expand our Service Team as we prepare for our building expansion! We’re seeking an experienced Dealership Service Dispatcher.  Our Service Department needs a leader to continue to foster the growth we have been experiencing over the past year. We believe in taking care of our employees and giving them the tools and support that they need to succeed in their career WITHOUT the micromanaging!

We offer :

  • Generous pay plan!
  • State-of-the-art facility
  • Medical & Dental Insurance
  • 401(k) Retirement Plan
  • Paid Time Off & Vacation
  • Growth opportunities
  • Employee vehicle purchase plans
  • Family owned and operated

Responsibilities – Service Dispatcher :

  • Organize and control the flow of service work through the service department in a professional, timely manner
  • Work closely with the Service Manager daily to ensure processes are being followed by the team to maximize shop flow and profitability
  • Implement and maintain an effective dispatch system
  • Schedule shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required
  • Ensure proper repair order documentation, i.e., complaint, cause, and correction noted on every repair order with punch time for each operation
  • Maintain an organized and up-to-date repair log
  • Prepare a list of needed service department equipment, supplies, and required repairs, and reviews it with the Service Manager as needed
  • Advise the Fixed Operation Manager of repetitive shortages so that corrective action can be taken
  • Ensure that Technicians follow warranty material disposition procedures
  • Maintain a professional appearance for self and subordinates in accordance with company policy
  • Qualifications / Requirements – Service Dispatcher :

  • Automotive Service Dispatcher, Service Manager, Service Advisor or Technician experience is required
  • Capable of working independently as well as in a team
  • Organized and friendly personality with good customer service skills
  • Demonstrated ability to manage others
  • Time management skills
  • High school or equivalent
  • Please upload your resume, Completing the online assessment will grant you priority consideration!
  • Must be authorized to work in the U.S. without sponsorship and be a current resident.
  • Must pass pre-employment testing to include background checks, MVR, and drug screening.
  • About us :

    Central CJDR of Norwood is one of the region's best dealerships, serving the Norwood area in Massachusetts since 1990.  We love helping people from Norwood, Raynham, Taunton, Brockton, Plymouth, Fall River, New Bedford, and all points in between. Our team enjoys training programs, a fantastic culture and opportunities for advancement, which are company-wide focuses to help you grow both personally and professionally.

    We are an Equal Opportunity Employer.

    All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.

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