Desktop Technician - Entry Level

Position Overview:
We’re looking for an enthusiastic and detail-oriented Entry-Level Desktop Technician to join our growing team. As a small and dynamic MSP, we provide personalized IT support to a wide variety of customers, offering you an excellent opportunity to gain hands-on experience and develop your skills in a supportive environment. This is an onsite position and not remote.

Why Join Us?
As a small MSP, we pride ourselves on fostering a close-knit team atmosphere where your contributions make a big impact. You’ll work with diverse technologies and industries, gaining valuable experience and advancing your career in IT while being part of a company that values your growth and potential.

Key Responsibilities:

• Provide desktop support both remotely (from our office) and onsite at customer locations.
• Troubleshoot and resolve issues related to Windows desktops, printers, and mobile devices.
• Assist customers with the setup and maintenance of Microsoft Office 365 applications and services.
• Support and configure mobile devices, including iPhones, iPads, and Android devices.
• Work with team members to address and resolve technical challenges across various networks.
• Document issues, solutions, and processes to ensure smooth and efficient support.

What You’ll Need to Succeed:

• Technical Knowledge:
• Familiarity with desktop operating systems, including Windows 10 and 11.
• Basic understanding of Windows Server operating systems and Mac OS (preferred).
• Knowledge of Office 365 Products and Services and Microsoft Office applications like Outlook.
• Basic networking skills, including TCP/IP, DHCP, and DNS.
• Experience with mobile devices (iPhones, iPads, Android) is a plus.
• Soft Skills:
• Ability to work and thrive in a fast-paced and sometimes high-pressure environment.
• Strong problem-solving skills and a willingness to learn new technologies.
• Excellent communication and customer service skills.

Preferred Certifications:

• CompTIA A certification (preferred) or actively working toward earning it.

What We Offer:

• A supportive and growth-oriented environment where your contributions truly matter.
• Hands-on experience with a variety of clients, networks, and technologies.
• Opportunities to grow within the company and expand your skill set in IT support.
• A chance to be part of a small but ambitious MSP, where you’ll directly contribute to our success and that of our clients.

If you’re passionate about technology, eager to grow your skills, and want to be part of a team where you can make a difference, we want to hear from you! Apply today with your resume and a brief cover letter detailing your interest in IT and any relevant experience.

Job Type: Full-time

Pay: $2,600.00 - $3,200.00 per month

Benefits:

• Employee discount
• Health insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $2,600 - $3,200