Caseworker 3 - MCOT - 1475

Description

Minimum Starting Hourly Rate: $24.84/hr

Maximum Starting Hourly Rate - Dependent on Qualifications

Benefits

• Health
• Dental
• Vision
• Life Insurance
• Generous Paid Time Off - 9.23 hrs per pay period
• 10 Observed Company Paid Holidays
• 8 Hours Annual Volunteer Time Off
• Retirement Plan w/ Employer Match
• Employee Assistance Program
• Flexible Spending Account

GENERAL DESCRIPTION

Performs highly complex clinical services work. Work involves clinical screenings, assessments, and determinations for hospitalization and/or ongoing service eligibility based on consumer needs both in-office and within the community. Coordinates, links, and authorizes appropriate services and monitors consumer progress with meeting stabilization goals. Works under limited supervision with considerable latitude for the use of initiative and independent judgment.

This position provides a majority of services in the community, such as homes, jail settings, shelters, hospitals, and other environments in which the client lives and thrives.  Due to this, this position is required to travel frequently within the service area and may interact frequently with clients, families, law enforcement/justice system officials, hospital staff, and other community stakeholders involved in the recovery of the individual they are serving.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Position is assigned to Temple Police Department (TPD); staff will respond to calls dispatched through TPD to complete a face-to-face crisis assessment within the designated timeframes outlined in CCS MCOT policies and procedures (which are established based on TAC code.) and in collaboration with needs established by Temple Police Department.  This requirement is to be met 100% of the time.  Document any barriers prohibiting meeting this requirement.
• Staff will be responsible for monitoring police radio traffic and cross reference individuals in the calls to the Electronic Health Record (EHR) for identifying individuals with history of MH and IDD concerns and determination for co-response to location of the call. 
• Staff will use best clinical practices and benchmark standards to complete a crisis assessment on any individual who presents in crisis.
• Staff will provide follow-up sessions on all crisis encounters according to MCOT protocols including; 24 or 48-hour follow-up face-to face sessions depending on status of client; provide State Mental Health Facility (SMHF) hospital discharge follow up within seven days; provide crisis follow up and transition services to individuals. This requirement is to be met 100% of the time.  Document any barriers prohibiting meeting this requirement.
• Meet crisis response timeliness requirements for assessment requests as identified by the State of Texas – Emergent within one hour, Urgent within eight hours, and Routine within twenty-four hours.
• Make appropriate determination for client placement depending on level of current risk based on information gathered from crisis assessment and Columbia Suicide Severity Rating Scale.  If client is determined to meet criteria for an outpatient level of care, then a safety plan will be created or reviewed on-site with the client.  Documentation in Cerner that a safety plan was completed is required.  A copy of the safety plan is to be provided to the client. 
• Provide crisis prevention services, including psychoeducation, referrals, and follow-up to access progress.
• Provide outreach, referral, and brief interventions to survivors of suicides.
• Staff will initiate internal referrals and actively collaborate with MH and IDD service providers to ensure identified needs are addressed and/or successful completion into on-going outpatient services.
• Identifies problem areas, service gaps, and needs that are barriers to accessing or participating in services  by assessing individuals’ support systems and available community resources, schools, transportation, etc., and making necessary referrals and plans to meet identified needs and outcomes. 
• Is an active member of the MCOT team and is responsible for collecting and reporting all assigned data points as well as participating in process improvements, problem solving initiatives, supervision requirements, and assigned training. 
• Document case records, assessments, person centered recovery plans and progress notes according to Center requirements and Texas Administrative Codes. Employees will maintain complete and accurate consumer medical records and keep all such information confidential.
• Collaborates with all stakeholders regarding mental health crisis concerns and acts as a liaison and trainer, as needed.
• Complete and report updates for the Inpatient Care Waitlist for clients according to MCOT policies and procedures.
• Meets and maintains all minimum service requirements according to Center requirements, Texas Resiliency and Recovery and Texas Administrative Codes.
• Completes all documentation for provided services within 2 business days as established by TAC.
• Completes all other CCS documentation to include timecards, travel vouchers, etc according to established timelines.  
• Participates in Random Moment Time Study/Medicaid Administrative Claiming (MAC) as necessary.
• Professional Development - This function requires the employee to successfully complete training and continuing education as required by professional standards and the Center in a timely manner.  The employee will engage in learning opportunities and activities that enhance and improve their service delivery to consumers.
• Must stay compliant with all required training.
• Performs related work as assigned by Supervisor.
• Demonstrate high ethical standards, trustworthiness, and personal integrity.  Regular attendance, dependability, and promptness are required for the 8-5 work day or agreed upon hours 100% of the time, to ensure consistency and completeness of program’s processes.
• Frequent daily driving within the designated area is required.

GENERAL QUALIFICATIONS

Experience/Education/Licensing/Certification

• Experience in a field relating to the agency program.
• Graduation from an accredited four-year college or university with a major course work in a field relevant to the assignment.
• Experience and education may not be substituted for one another.

Knowledge/Skills/Abilities

• Central Counties Services incorporates principles of trauma-informed care, which includes cultural sensitivity, in all areas of service delivery. All job descriptions include the responsibility to learn about and implement trauma-informed practices within the scope of work for the position.
• Knowledge of community resources; of case management principles, objectives, standards, and methods; and of program policies and procedures.
• Ability to assess client needs, to coordinate client services, and to work well with others. 
• Knowledge of mental illness and emotional components of physical illness; of rehabilitation and psychotherapeutic methods; of casework principles; of community resources; and of the principles, methods, techniques and practices of clinical work. 
• Ability to proficiently utilize computer programs, e.g., Microsoft Word and Excel.
• Ability to effectively handle potentially aggressive behavior in a positive manner.
• Ability to communicate effectively, both verbally and in writing.
• Ability to perform tasks effectively and efficiently.
• Ability to plan and schedule work and implement directives without constant supervision.
• Ability to present a professional appearance and conduct when representing the Center.
• Ability to work cooperatively and productively with supervisor, individuals, co-workers, and groups of persons at all levels of activity, contributing to a strong spirit of teamwork.
• Ability to establish and maintain effective working relationships with staff, other agencies and the general public using tact, courtesy and good judgment.

Relationship Skills

• Ability to communicate effectively, both verbally and in writing.
• Work behavior must be compatible with Center value statement and Policies and Procedures Manual contributing to an environment of problem solving, building trust, conflict resolution, and customer service.
• Ability to perform tasks effectively and efficiently.
• Ability to plan and schedule work and implement directives without constant supervision.
• Ability to present a professional appearance and conduct when representing the Center.
• Ability to work cooperatively and productively with supervisor, individuals, co-workers, and groups of persons at all levels of activity, contributing to a strong spirit of teamwork.
• Ability to establish and maintain effective working relationships with staff, other agencies and the general public using tact, courtesy and good judgment.

Additional Requirements

• Must have and maintain a valid drivers’ license with an acceptable driving record.
  • Regular attendance and reliability is critical to business operations.
  • Employment is contingent upon background checks and clearances administered by Temple Police Department.
• Pursuant to Texas Health and Human Services Performance Contract Information Item V, incumbent hired must provide proof of a negative TB test within two weeks of employment and annually thereafter.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

EQUAL OPPORTUNITY EMPLOYER

Central Counties Services is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other characteristic protected by state or federal law.

Qualifications

Salary : $25