MCOT Supervisor - 1778

Minimum Starting Hourly Rate: $23.73/hr

Maximum Starting Hourly Rate - Dependent on Qualifications

Benefits

• Health
• Dental
• Vision
• Life Insurance
• Generous Paid Time Off - 9.23hrs per pay period
• 10 Observed Company Paid Holidays
• 8 Hours Annual Volunteer Time Off
• Retirement Plan w/ Employer Match
• Employee Assistance Program
• Flexible Spending Account

GENERAL DESCRIPTION

Performs highly complex (senior-level) consultative services and technical assistance work. Work involves planning, developing, and implementing major agency program(s) and providing consultative services and technical assistance to program staff, government agencies, community organizations, or the general public. May provide guidance to others. Works under limited supervision, with moderate latitude for the use of initiative and independent judgment

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist the Crisis Director in an array of technical, training, research, planning, policy, program assessment, and administrative activities for the Mobile Crisis Outreach Team (MCOT).
• Coordinates and collaborates with MCOT staff in program planning, development, implementation, analysis, and documentation of agency program.
• Coordinates and conducts surveys, inspections, or reviews to determine compliance with certification requirements, laws, regulations, policies, and procedures.
• Provides advice and counsel by interpreting policies, procedures, rules, regulations, and standards related to the program for both MCOT staff and external stakeholders.
• Markets program to community and professional groups to encourage and/or improve interest in the program.
• Monitors required performance reports and recommends appropriate changes to the Crisis Director.
• Monitors, reviews, and evaluates compliance with program policies and procedures, statutes, and rules for assigned program.
• Reviews and evaluates information on service delivery system methods, outputs, activities, and trends to identify gaps in resources and recommends and implements improvements to resolve technical problems in assistance of the Crisis Director.
• May collect, organize, analyze, and/or prepare materials in response to requests for program information and reports.
• In collaboration with the Crisis Director, may review program area functions and operations, identify areas needing change, and develop plans to improve program or to address areas of concern.
• Conducts training of new staff and provides monthly coaching to all staff in skill development.
• Assist the Crisis Director in interviewing and onboarding new staff.
• Supervises the work of others.
• Maintains the Inpatient Care Waitlist for clients presently on the State Mental Health Facility waitlist each Monday, Wednesday, and Friday.
• Will maintain a caseload dependent upon department needs, availability, and level of licensure and may complete follow-up services, crisis assessments, and other crisis services duties, as needed.
• Central Counties Services incorporates principles of trauma-informed care, which includes cultural sensitivity, in all areas of service delivery. All job descriptions include the responsibility to learn about and implement trauma-informed practices within the scope of work for the position.
• Applies the principles, techniques and procedures of Positive Coaching in order to increase collaboration and build job skills, meeting with employees on a scheduled basis, depending on the position at least monthly or quarterly to provide formal coaching.
• Demonstrate high ethical standards, trustworthiness, and personal integrity. Regular attendance, dependability, and promptness are required for the 8-5 workday or agreed upon hours 100% of the time, to ensure consistency and completeness of programs processes.
• Professional Development - Successfully complete training required to maintain skill competency and cross training to ensure consistency across program procedures. Complete continuing education as required by professional standards and the Center.
• Must stay compliant with all required training.
• Frequent travel within the catchment area is required.

GENERAL QUALIFICATIONS

Experience/Education/Licensing/Certification

• Experience in a field relating to the agency program.
• Graduation from an accredited four-year college or university with a major course work in a field relevant to the assignment is required to include psychology, sociology, social worker and like fields
• Experience and education may not be substituted for one another.

Preferred Requirements:

• Supervisory and administrative experience working with individuals with a mental illness and/or co-occurring substance abuse disorder in a hospital, outpatient or emergency setting.

Knowledge/Skills/Abilities

• Central Counties Services incorporates principles of trauma-informed care, which includes cultural sensitivity, in all areas of service delivery. All job descriptions include the responsibility to learn about and implement trauma-informed practices within the scope of work for the position.
• Must have extensive knowledge of the supervision of other professional or paraprofessional staff, knowledge of the system of care in the mental health field.
• Knowledge of local, state, and federal laws related to the program area; of public administration and management techniques; of statistical analysis processes; of budget processes; of research techniques; of training and marketing techniques; and of program management processes and techniques.
• Skill in identifying measures or indicators of program and staff performance and in operating a computer and applicable software.
• Ability to gather, assemble, correlate, and analyze facts; to establish goals and objectives; to devise solutions to administrative problems; to develop, evaluate and interpret administrative policies and procedures; and to plan, assign, and supervise the work of others.

Relationship Skills

• Ability to communicate effectively, both verbally and in writing.
• Work behavior must be compatible with Center value statement and Policies and Procedures Manual contributing to an environment of problem solving, building trust, conflict resolution, and customer service.
• Ability to perform tasks effectively and efficiently.
• Ability to plan and schedule work and implement directives without constant supervision.
• Ability to present a professional appearance and conduct when representing the Center.
• Ability to work cooperatively and productively with supervisor, individuals, co-workers, and groups of persons at all levels of activity, contributing to a strong spirit of teamwork.
• Ability to establish and maintain effective working relationships with staff, other agencies and the general public using tact, courtesy and good judgment.

Additional Requirements

• Must have a valid drivers license with insurable record.
• Regular attendance and reliability is critical to business operations.

Other Duties

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

EQUAL OPPORTUNITY EMPLOYER

Central Counties Services is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other characteristic protected by state or federal law.