Service Coordinator 2- 1174

Description

Minimum Starting Hourly Rate: $22.85/hr 

Maximum Starting Hourly Rate - Dependent on Qualifications

Benefits

• Health
• Dental
• Vision
• Life Insurance
• Generous Paid Time Off - 9.23 hrs per pay period
• 10 Observed Company Paid Holidays
• 8 Hours Annual Volunteer Time Off
• Retirement Plan w/ Employer Match
• Employee Assistance Program
• Flexible Spending Account

GENERAL DESCRIPTION

This position serves as the Enhanced Community Coordinator/Enrollment Specialist and Permanency Planner.

Serves as the Enhanced Community Coordinator for individuals transitioning or diverting from a Nursing Facility or an SSLC and monitors the individual as required by Sections II and III of Attachment A-4 (attached) for one year after transition or diversion.  Completes Permanency Plan within timeframes set by HHSC.  Also serves as the Enrollment Specialist, completing all Medicaid Waiver enrollments within HHSC timeframes.  Serves as the primary Service Coordinator for the consumer on his or her caseload currently being served in the Home and Community-based Services program.  Responsible for the development of a relevant Person Directed Plan (PDP) based on the needs and desires of the consumer and the ongoing evaluation of the plan.  Facilitates planning meeting discussions to discover these needs.  Responsible for the service planning, monitoring of the plan, crisis prevention, and assessment of each assigned consumer.  Works closely with a network of internal and external service providers. Responsible for completing accurate documentation within the timeframes set forth by the unit and HHSC.  May be required to drive among the 5 different service counties to make face to face contacts and attend planning meetings of each assigned consumer.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Adhere to the Work Values and Behavior Addendum and demonstrate the qualities listed of: high ethical values, trustworthiness, integrity, cooperation, personal accountability, cultural sensitivity, conflict resolution and problem solving, appreciation and recognition, and respect and dignity.  All of these qualities along with regular attendance, dependability, and promptness are required to provide quality and consistent services to IDD consumers.
• Interact effectively and create and maintain a professional working relationship with all individuals, internally as well as externally.  Willing to accept coaching and constructive criticism from others while developing effective working relationships with all team members.  Support team concepts and cooperate with others to achieve team objectives.  Does not engage in gossip or negative talk, but instead is focused on solutions and ways to improve morale. 
• Assessment:  Responsible for the assessment of consumer needs based on the discovery process using the appropriate tools.  Completes Service Coordination Assessment annually or as status changes.  Completes PAS/HAB assessments as needed annually or as status changes.    As needed:  Updates ICAP (Inventory for Client and Agency Planning) assessment every 3 years or as status changes, Completes the IDRC (Intellectual Disability/Related Conditions) assessment if needed and renews annually prior to expiration date.
• Enrollments: Responsible for completing enrollment activities within HHSC timeframes.  Provides valid information based on "enroll by" date to HHSC if extension request will be needed.  Works with HCS Team Lead and Supervisor to ensure assignment of cases to Service Coordinators after the year monitoring period is up, as well as opening assignments and completing fee assessments. 
• Service Planning: Responsible for the development and ongoing evaluation of the Person Directed Plan, including facilitating the planning team meeting. HCS plans must be faxed to the provider (with proof of fax confirmation) within 10 days from the date the planning meeting was held.  It is recommended that annual planning meetings should be held within 90-45 days prior to expiration of the IPC.  Revisions to the plan should be completed within 10 days of notification that a revision is needed.  Request for transfer of provider should be initiated within 3 days of notification of desire to transfer.  Completes annual packet with appropriate forms and submits to Administrative Assistant within 10 days from the date of the meeting.
• Monitoring of the Plan: Responsible for making face to face contacts with consumers on assigned caseload based on the frequency set forth in the Person Directed Plan.  Responsible for meeting the unit policy regarding meeting an A (51-face to face) goal of 95% and a B (52-additional face to face or collateral contact) goal of 85%.  Documents delivery and satisfaction and progress or lack of progress for both waiver and non-waiver services at least once every month.
• Enhanced Community Coordination:  Complies with the rules governing service coordination for an individual with an intellectual disability. Provides intensive and flexible support to achieve success in a community setting, including arranging for support needed to prevent and manage a crisis, such as a Transition Support Team or crisis respite.  Provides pre and post transition services. Maintains a caseload of no more than 30 individuals. Monitors the individual as required by Sections II and III of Attachment A-4 (attached) for one year after transition or diversion from a Nursing Facility or an SSLC.
• Permanency Planning:  Completes Permanency Plans upon enrollment for eligible clients.  Completes ongoing Permanency Planning every 6 months for clients identified on weekly reports. 
• Documentation:  Responsible for entering and final approving service tickets/progress notes into the Electronic Health Record (EHR) within three business days from the date of service.  The 3 day deadline will be superseded by the Encounter Data deadline issued by the IDD Data Manager.
• Travel log: Responsible for completing the ECC travel log to include detailed purpose of trip, location, and exact mileage.  Travel will be recorded daily on approved log. Monthly travel log will be turned in to supervisor NLT the 5^th of the following month.
• Communication: Responsible for carrying a work cell phone and returning calls from the office phone and work cell phone by 5pm the next business day.  Responsible for checking emails daily and responding by 5pm the next business day.  Must contact Supervisor when out for the day or running more than 15 minutes late.  Must indicate on board where they are going and a general time of when they should be returning.
• Participate in the Random Moment Time Study as required, including completing the required training.
• May be required to drive to the different 5 service counties, as needed, to complete job duties.  At times may be required to travel outside the catchment area for trainings or for cases with extenuating circumstances.  
• Must stay compliant with all required training.
• Other duties as assigned.
• Demonstrate high ethical standards, trustworthiness, and personal integrity.  Regular attendance, dependability, and promptness are required for the 8-5 work day or agreed upon hours 100% of the time, to ensure consistency and completeness of program’s processes.
• Professional Development - Successfully complete training required to maintain skill competency and cross training to ensure consistency across program procedures.  Complete continuing education as required by professional standards and the Center
• Frequent daily driving within the catchment area is required.

GENERAL QUALIFICATIONS

Experience/Education/Licensing/Certification

• Bachelor’s degree in Psychology, Social Work or related social services area

Knowledge/Skills/Abilities

• Central Counties Services incorporates principles of trauma-informed care, which includes cultural sensitivity, in all areas of service delivery. All job descriptions include the responsibility to learn about and implement trauma-informed practices within the scope of work for the position.
• Ability to facilitate planning team meetings and develop the Person Directed Plan (PDP) based on the needs and desires of the consumer and family/guardian.
• Ability to assess the consumer’s situation and revise the PDP accordingly.
• Responds to consumer crises in a responsive and timely manner.
• Ability to interview all relevant persons in the discovery process.
• Ability to complete plan documentation and progress note documentation within timeframes set by the division.  Documentation must be timely and accurate.
• Ability to proficiently utilize computer programs, e.g., Microsoft Word and Excel.
• Ability to see, hear and talk effectively within job requirements.
• Ability to stand, sit and walk for extended periods.
• Ability to effectively handle potentially aggressive behavior in a positive manner.

Relationship Skills

• Ability to communicate effectively, both verbally and in writing.
• Work behavior must be compatible with Center value statement and Policies and Procedures Manual contributing to an environment of problem solving, building trust, conflict resolution, and customer service.
• Ability to perform tasks effectively and efficiently.
• Ability to plan and schedule work and implement directives without constant supervision.
• Ability to present a professional appearance and conduct when representing the Center.
• Ability to work cooperatively and productively with supervisor, individuals, co-workers, and groups of persons at all levels of activity, contributing to a strong spirit of teamwork.
• Ability to establish and maintain effective working relationships with staff, other agencies and the general public using tact, courtesy and good judgment.

Additional Requirements

• Must have and maintain a valid drivers’ license with an acceptable driving record.
• Regular attendance and reliability is critical to business operations.
• This position is required to provide services in facilities that require proof of vaccination.

EQUAL OPPORTUNITY EMPLOYER

Central Counties Services is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other characteristic protected by state or federal law.

Qualifications

Salary : $23