Systems Support Specialist 4 - 1779

Minimum Starting Salary $23.73

Maximum Starting Salary Dependent on Qualifications

Benefits

• Health
• Dental
• Vision
• Life Insurance
• Generous Paid Time Off - 9.23 hrs per pay period
• 10 Observed Company Paid Holidays
• 8 Hours Annual Volunteer Time Off
• Retirement Plan w/ Employer Match
• Employee Assistance Program
• Flexible Spending Account

GENERAL DESCRIPTION

Performs highly advanced and/or supervisory (senior-level) computer systems support work. Work involves coordinating customer support for agency information technology systems and operating automated office equipment in a stand-alone or network environment. May assign and/or supervise the work of others. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinates and oversees the setting up of equipment for employee use and performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Works with other support specialist in technical help desk support. Serves as team lead in reviewing problem tickets and coordinating technical help desk support.
• Advises users and analyzes user requirements concerning software and the efficient use of information technology systems in a courteous fashion well suited to the size of the issue.
• Designs and develops plans to maintain various system applications and ensure current versioning.
• Develops procedures and training manuals and conducts presentations and briefings.
• Establishes and ensures that appropriate security controls over software are maintained.
• Prepares briefings, reports, and evaluations on system efficiency and utilization.
• Reviews daily data communication transactions, problems, remedial actions taken, and installation activities.
• Reviews and provides advice regarding the procurement of information technology equipment.
• Troubleshoots and resolves complex computer-related problems.
• VoIP system backup manager of user configurations.
• Faxing system backup manager of user traffic and troubleshooting.
• Provides Tele-Health and Video Conferencing user support.
• May assign and/or supervise the work of others.
• Must stay compliant with all required training.
• Performs related work as assigned.
• Demonstrate high ethical standards, trustworthiness, and personal integrity. Regular attendance, dependability, and promptness are required for the 8-5 work day or agreed upon hours 100% of the time, to ensure consistency and completeness of programs processes.
• Professional Development - Successfully complete training required to maintain skill competency and cross training to ensure consistency across program procedures. Complete continuing education as required by professional standards and the Center.
• Frequent daily driving within the catchment area is required.

GENERAL QUALIFICATIONS

Experience and Education

• Experience in computer systems support work.
• Graduation from a standard senior high school or equivalent, supplemented by courses in computer science, is generally preferred.
• Experience and education may be substituted for one another.

Knowledge, Skills, and Abilities

• Central Counties Services incorporates principles of trauma-informed care, which includes cultural sensitivity, in all areas of service delivery. All job descriptions include the responsibility to learn about and implement trauma-informed practices within the scope of work for the position.
• Knowledge of the practices, principles, and techniques of computer operations; of information systems; of computer software and hardware; of information security policies and procedures; of local and wide area networks; and of the management of information systems.
• Skill in the use and support of computers, in the use of applicable programs and systems, and in troubleshooting information systems.
• Ability to operate information technology systems, to troubleshoot and repair equipment, to communicate effectively, and to assign and/or supervise the work of others.

Relationship Skills

• Ability to communicate effectively, both verbally and in writing.
• Work behavior must be compatible with Center value statement and Policies and Procedures Manual contributing to an environment of problem solving, building trust, conflict resolution, and customer service.
• Ability to perform tasks effectively and efficiently.
• Ability to plan and schedule work and implement directives without constant supervision.
• Ability to present a professional appearance and conduct when representing the Center.
• Ability to work cooperatively and productively with supervisor, individuals, co-workers, and groups of persons at all levels of activity, contributing to a strong spirit of teamwork.
• Ability to establish and maintain effective working relationships with staff, other agencies and the general public using tact, courtesy and good judgment.

Additional Requirements

• Must have and maintain a valid drivers license with an acceptable driving record.
• Regular attendance and reliability is critical to business operations.

EQUAL OPPORTUNITY EMPLOYER

Central Counties Services is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other characteristic protected by state or federal law.