What are the responsibilities and job description for the Learning & Development Specialist - Provider Technology Trainer (Athena) position at Central Florida Health Care, Inc.?
Title: Learning & Development Specialist - Technology Trainer - Clinical
Reports to: Director of Training and Development
FLSA Status: Exempt
Personnel Supervised: None
Personnel Supervised: None
POSITION SUMMARY:
The Technology Trainer for Clinical is responsible for the planning, design, and development of training materials, and delivery and effectiveness of systems training with a focus on providers. They will assist in establishing best practice protocols to promote system adoption and maintain compliance with Federal and State initiatives and health care delivery models followed by the organization. This role is high profile and impactful across all lines of our organization by communicating effectively with providers, staff, and other leadership. The ideal candidate has skillsets in EMR/EHR systems for computer efficiencies and working with clinical providers to determine their skillsets and understanding of systems and materials via observation and successful application. They will seek new and innovative learning techniques while considering the learning styles of a diverse workforce. Trainer will remain current on system changes and updates and effective workflows. The person in this role will proactively identify the benefits, optimization, and improvement processes for the EMR/EHR and integrated clinical applications for the purpose of providing training and support during the orientation of new providers and ongoing training of current providers on new/changed functionalities and for overall optimization of use.
- 5 years of experience with information systems, clinical software, and other computer applications.
- Experience with EMR/EHR required, Athena and Dentrix a plus.
- Bachelor’s degree – Nursing, Healthcare, or Informatics degree, preferred.
- Experience in a Health Care environment with 2 years of clinical on-boarding strongly preferred.
- Proven capabilities and accomplishments of developing learning strategies and related program components.
- Familiarity with a wide array of adult learning principles.
- Comprehension of human-computer interactions, to observe and analyze navigation inefficiencies.
- Demonstrates expertise in training techniques, including development of learning strategies and programs and program delivery, preferably within the health care field.
- Experience with Microsoft Suite of products, Learning Management Systems, and other training technologies. Familiarity with Relias LMS a plus.
- Exceptional communications abilities both written and oral with all levels of clinical, administrative and support staff.
- Strong business acumen and problem-solving skills.
- CPR Certification a plus.
RESPONSIBILTIES AND PERFORMANCE EXPECTATIONS include, but are not limited to, the following:
- Assist in developing clinical training strategy and solutions for providers.
- Work with leadership to assess the learning needs of the clinical provider staff, new and seasoned.
- Collaborate with CFHC subject matter experts and outside vendors to develop optimal workflows and standard protocols for providers to optimize system functionalities.
- Create engaging training and development solutions to be delivered in a classroom environment, on the job, simulated lab and or via eLearning tools.
- Design, deliver and maintain provider specific training content including training plans, facilitator guides and assessments so that they remain current and relevant, including ongoing updates and process changes.
- Provide education for providers in CFHC’s clinical processes and applications including Electronic Medical Records (EMR), Athena, Athena templates, documentation for quality measures, reporting, creating workflow efficiencies, building text macros, telehealth visits, be a SME for Athena challenges.
- Conduct the overall Onboarding of provider training and select skill set development (outlined in job descriptions of providers) with emphasis on systems and organizational processes.
- Monitor and measure training effectiveness via assessments of providers and training programs including processes and workflows.
- Assess training gaps and re-educate clinical providers when deficiencies are uncovered.
- Assess the provider’s individual needs for tools that lead to decreased documentation time, decreased fatigue and increased productivity.
- Follow up with all new clinical providers throughout the Onboarding process, specifically the first 90 days, and assist in assessing additional training needs and opportunities.
- Manage, maintain, develop, and support all aspects of training/education regarding processes for providers while staying current with clinical systems updates and releases.
- Carry out the design of assessment materials, testing system workflows and any necessary modifications of these materials with the direction of leadership.
- Facilitate our LMS system (Relias) in assigning and tracking enrollment and course completion with an emphasis for all provider staff.
- Collaborate with Leadership to enhance the effectiveness of employee performance in achieving the goals and objectives of their jobs and of the company.
- Accepts flexible travel schedule to travel to CFHC clinics and facilities to train and to work directly with Providers, possible day travel up to 50%.
- Cross train and provide back-up training for clinical training of nursing staff, if needed.
- Assist with CPR recertification as requested.
- Exceptional facilitation, verbal, and written communication skills, both interpersonally and on a technical level.
COMPETENCIES: Problem solving, action minded, collaborative, communicates effectively, drives engagement, demonstrates self-awareness, instills trust.
PHYSICAL REQUIREMENTS:
- Standing/walking/sitting for long periods
- Independently mobile
- Ability to adapt and function in varying environments of workload, worksites, and work shifts.
