Assistant Health Center Administrator

Title: Assistant Health Center Administrator Reports to: Health Center Administrator FLSA Status: Exempt
Personnel Supervised: None
POSITION SUMMARY: The Assistant Health Center Administrator is a mentor, directs and oversees the daily duties of assigned staff at the medical/dental front desk. Provides guidance and training to front desk staff responsible for admitting, registering, scheduling and verifying patient insurance policies. Handles customer account transactions, provides customer assistance, and performs and/or oversees cashiering operations. Adheres to policies, procedures and regulations to ensure compliance and patient safety and information security. Participation in Compliance and other important training is a condition of employment. Assist the Health Center Administrator with the daily functions of the health center(s). MINIMAL QUALIFICATIONS:

1. Four-year business or health-related degree preferred. Consideration will be given to 2-4 years business training at college-level or an accredited business school and/or exceptional health-related expertise and capability.
2. Experience preferred
3. Bilingual, English/Spanish, preferred

SKILLS:

• Customer Focus: Ensures that the patient and customer perspective is a driving force behind business decisions and activities; crafts and implements service practices that meet our patients', customers', and organization's needs. Recognizes and is attentive toward both internal and external customer issues.
• Adaptability: Maintains effectiveness when experiencing major changes in work responsibilities or environment; adjusts effectively to work within new work structures, processes, requirements, or cultures.
• Communication: Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Contributing to Team Success: Actively participates as a member of a team to move the team toward the completion of goals.
• Professionalism: Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks; self-imposes standards of excellence rather than having standards imposed.
• Continuous Improvement: Initiates and supports action to improve existing conditions and processes; identifies improvement opportunities, generates ideas, and implements solutions.
• leads by Example: Constantly performs the job duties as outlined every day in way that other look to you as an example of how to perform.

RESPONSIBILTIES AND PERFORMANCE EXPECTATIONS include, but are not limited to, the following:

• Leads and oversees the daily duties and workflow of assigned staff to the front desk.
• Acknowledge/greet patients and process patients in accordance with CFHC’s patient flow model.
• Knowledge of electronic medical records processes, Sliding Fee Scale, HIPAA, Joint Commission, Medical Record policy, scheduling, patient rights and grievance processes.
• Create new patient account. Retrieve established patient accounts from Electronic Medical Records
• Gather pertinent data on all patients: demographics, financial, educational and occupational (migrant/seasonal, other).
• Knowledge of verification of insurance coverage, run/check Eligibility obtains authorizations as needed. (Medicaid or HMO’s)
• Collect appropriate money for visit per sliding fee scale and Co-Payments
• Review accuracy and completeness of claim at end of visit. Data entry, diagnosis codes, and money collected.
• Schedule new and follow-up appointments as needed.
• Maintain cash drawers. Complete end of day Daily Summary Sheet and balance activities for the day run the reports (Billing Summary, Individual users and all users report)
• Assists the Health Center Administrator with special projects with a defined timeline for completion and order supplies for department. Assist Health Center Administrator (HCA) in preparing the department for regulatory and/or internal inspections.
• Provides guidance and training to assigned staff responsible for all aspects of admitting, registering, scheduling and verifying patient insurance policies.
• Assist the manager/supervisor in training employees on departmental policies & procedures and participate in the interview process for AMA & PCTA candidates.
• Handles customer financial account transactions, provides customer assistance, and performs and/or oversees cashiering operations in the absence of the HCA.
• Participates and attends professional meetings and continued education as required.
• Adheres to policies, procedures and regulations to ensure compliance, patient safety and information security.
• Collaborate with training team to conduct, or participate in, training for front desk staff.
• Reviews AMA & PCTA timecards and schedules under the supervision of the HCA.
• Effectively understands instructions and shares knowledge with the staff across the department.
• Travels to other CFHC centers to oversee daily operation in the event of an HCA absence.
• Other duties as assigned.

PHYSICAL REQUIREMENTS: 1. Requires 80% or more time spent standing/sitting. 2. Independently mobile 3. Lifting and/or transporting up to 20 pounds. American with Disabilities Act (ADA) Statement: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.