Front Office Coordinator

Seeking a full-time Front Office Coordinator for a friendly & fast-paced cardiology practice in Orange City, FL.

Ideal candidate:

*Two years' experience in a medical facility or healthcare customer service position

*Proactive, organized, attention to detail, a self-starter as well as friendly and personable.

Position Summary: This position is the initial point of contact with patients, as well as the liaison between medical staff and physician. Serves patients by greeting and helping them; schedules patient appointments, collects patient insurance information and personal demographics, advise patients of the care center policies and inform patients of payment expectations and checks patients in and out for their appointments. Includes answering multiple phone lines, making phone calls daily, greeting patients, checking patients in and out as well as other tasks.

Essential Job Functions & Related Duties:

• Assists patients by determining needs, scheduling or canceling appointments, or referring to correct staff person.

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.

• Optimizes patients' satisfaction, provider time, and testing departments utilization by scheduling appointments in person or by telephone.

• Answering patients' questions; maintaining the reception area.

• Check patients in or out for appointment times.

• Obtain & Updates patient records, demographics, preferred pharmacy & lab.

• Collect proper patient payment at time-of-service

• Remind patients of upcoming appointments and other responsibilities

• Protects patients' rights by maintaining confidentiality of personal and financial information.

• Maintains operations by following policies and procedures; reporting needed changes.

• Contributes to team effort by accomplishing related results as needed.

• Perform other duties as assigned

Position Requirements:

• High school diploma

• Minimum 2 years’ experience working in a front office coordinator or appointment scheduler position required (or the equivalent)

• Knowledge of insurance and payers

• Highly organized and detail oriented

• Excellent communication skills oral and written; able to communicate effectively with all levels within the organization

• Demonstrated ability to work in a fast-paced office environment.

• Excellent customer service skills
• Intermediate skills with Microsoft Office

Competencies:

• Judgment: Ability to make decisions based on objective analysis of facts

• Cooperation & Teamwork: Effectively works with others and cooperates to ensure individual and team success

• Initiative: self-motivated, enterprising, pro-active

• Creativity: originality and resourcefulness in adapting and revising processes and procedures to resolve issues

• Positive Attitude: displays interest in and enthusiasm for his/her position and the company
• Experience with eClinicalWorks is a plus but not required

Job Type: Full-time Monday-Friday

Full-time benefits available including health insurance & 401K

Compensation is based on experience

Please submit complete resume to be considered'
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Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Location:

• Multiple locations

Work Remotely

• No

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Autonomous/Independent -- enjoys working with little direction
• Innovative -- prefers working in unconventional ways or on tasks that require creativity
• High stress tolerance -- thrives in a high-pressure environment

Job Type: Full-time

Pay: $15.00 - $15.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off

Medical Specialty:

• Cardiology

Schedule:

• 8 hour shift

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person

Salary : $15 - $16