Front Desk Receptionist, Part Time

Front Desk Receptionist Position

Central Florida K-9 is looking for a Part Time Front Desk Receptionist. Central Florida K-9 is a diverse and unique canine training, boarding & sports center located on 30 acres in Lake County, FL, 8 minutes from the new 429 Beltway Extension. CFK9 specializes in training dogs in the following areas: scent, tracking, sports and agility, police and military working dogs, civilian training classes & problem solving.

The Front Desk Receptionist works directly for and is responsible to the Office Manager and is a support position;

Hourly Position.

The Receptionist is the first point of contact for the entire organization and must possess a positive, welcoming attitude and the ability to multi-task a variety of activities in a fast-paced environment. The ideal candidate should have front desk experience working in a veterinary office, dog training or pet boarding facility, have an interest working in the above-listed areas, and meet or exceed the requirements below.

Central Florida K-9 is a drug-free workplace and as a condition of employment, employees must comply with the company's Drug Free Workplace Policy. Central Florida K-9 participates in E-Verify.

Minimum Requirements:

• Must be at least 21 years of age.
• High school diploma or GED required.
• Bachelor’s Degree, preferred.
• Must be willing to work days, weekends and holidays as needed.
• Must have at least 2 years front desk reception experience. Veterinary office, animal care facility and/or large kennel, preferred.
• Must have working knowledge of Microsoft Word and Excel.

Duties and Responsibilities include but are not limited to the following:

• Greet guests, determine nature of business and announce guests to appropriate team member.
• Responsible for keeping all client records and files current and up to date, both hard copy and computer generated.
• Perform general office duties i.e. responding to phone calls, phone messages and emails.
• Collect and track payments, arrange reservations and maintain customer information using customer relations management (CRM) software.
• Verify and maintain pet vaccination records.
• Manage customer service and mitigate customer complaints quickly and efficiently.
• Answer and/or return phone calls and set up appointments.
• Answer questions regarding the organization, services offered, give address, directions and other information as needed.
• Maintain neat and clean appearance of reception and gift shop areas, employee break room and restrooms.
• Sweep, mop, dust and restock items as needed.
• Provide support to administrative projects as needed.
• Maintain and assemble printed forms and documents for use by training team.
• Receive deliveries, check in and route to the appropriate team member

Office Administration

• Create and organize various documents and forms used for training, scheduling, invoicing, and contract quotes.
• Maintain and update customer database.
• Answer phones, check out and maintain client files.
• Assist Business Manager as needed.
• Assisting Staff as required.

The required competencies of the Front Desk Receptionist include, but are not limited to:

• Oral/written Communication - Listens and gets clarification; responds well to questions; focuses on the client and communicates with them in a professional manner at all times. Is friendly and outgoing. Fills out forms properly and on time.
• Teamwork - Balances team and individual responsibilities; contributes to building a positive work environment. Will not start rumors or complain. Shows up on time, ready to work. Will not call out without getting someone to cover.
• Professionalism - Accepts responsibility for own actions; follows through on commitments.
• Attention to Detail - demonstrates accuracy and thoroughness; looks for ways to improve and promote quality.
• Attendance/Punctuality – Consistently at work and on time; “not a clock watcher”.
• Dependability - Follows instructions, responds to management direction; commits to long hours of work when necessary to reach goals and to get the job done.
• Initiative - Takes independent actions and calculated risks; asks for and offers help when needed. Gets things done without having to be told.

Qualifications and Experience

• High school diploma or GED; 4 Year degree preferred.
• Must be able to talk to others to convey information effectively during both training and in a normal work setting.
• Must be able to understand written sentences and paragraphs in work related documents.
• Possesses the ability to listen and understand information and ideas presented through spoken words and sentences.
• Possesses the ability to communicate information and ideas in speaking so others will understand.
• Communicate clearly and effectively with clients, staff, managers and owner.
• Interact with clients and associates in a courteous, empathetic, and discreet manner.
• Possess a working knowledge of basic office applications. MS Word, MS Excel and be comfortable learning new applications as needed.
• Utilize basic office equipment (i.e. copier, telephone, computer and e-mail).
• Problem-solve using all available resources.
• Read and write effectively.
• Maintain regular and punctual attendance.
• Lift and carry 50 pounds and store items in overhead areas.
• Bend squat, kneel, climb, run and reach.
• Sit or stand for prolonged periods of time.

Limitations and Disclaimer

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

All software used will be approved by and monitored by the Business owner.

Job Type: Part-time

Pay: $14.50 - $16.00 per hour

Expected hours: 10 – 30 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off

Schedule:

• Day shift
• Weekends as needed

Work Location: In person

Salary : $15 - $16