What are the responsibilities and job description for the Inside Sales /Customer Service Representative position at Central Garden & Pet?
Description
Inside Sales /Customer Service Representative
Green Garden Products, a subsidiary of Central Garden & Pet, the number one supplier of top-quality flower seeds and non-GMO vegetable seeds for the gardening industry, is now seeking an Inside Sales/Customer Service Representative to work onsite Monday – Friday, 8:00am – 5:00pm at the Lockbourne, OH facility. This is a non-exempt, full-time position. Central Garden & Pet Company (NASDAQ: CENT) is a leading innovator, marketer and producer of quality branded products for the pet and lawn and garden supplies markets. Please see our website at www.central.com for additional company information.
Here at Green Garden Products, we love to help things grow. It's really what we are all about. Our Inside Sales Representatives spend each day selling the largest brand names in gardening to retailers all over the country. At the same time, they are growing themselves: growing in work experience, growing in confidence, growing their career. This Entry-Level role is an open door that leads to the rest of your career. The pay for this position is $13.00- $16.00/hour, based on experience.
Key Responsibilities
Spend 75-90% of time on the phone, high volume of inbound and outbound sales calls to existing retail customers and new prospective customers
Maintain detailed notes about interactions with customers and prospects
Grow the company’s customer base by onboarding new retailers and distributors
Manage and cross sell to a large group of current accounts
Provide excellent customer service by communicating in a professional manner, resolving any issues when answering incoming calls
Handle, resolve, and escalate customer issues to ensure customer satisfaction
Other duties as required to help the success of the department or team.
Qualifications
High School diploma or equivalent
1 -2 years in customer service preferred but not required
High energy and love of speaking to customers/prospects
Good team partnership
Computer literacy with MS Office required
Well organized and responsible with an aptitude in problem-solving
Excellent communication, sales, and customer service skills
The ability to work independently and multitask, work in a fast-paced environment, and meet deadlines
Working Conditions
Sitting at a desk for long periods
Computer and keyboard use
On the phone with customers
Office environment with some distractions including other office personnel
Benefits Package & Employee Programs
Comprehensive Medical, Dental, and Vision Insurance
Free Life and Short-Term Disability Insurance
Health and Dependent Care Flexible Spending Accounts
401k with 3% company match and annual employer discretionary contribution
Paid time off and Holidays
Employee Assistance Program
Access to thousands of free online courses
Discounts on cell phones, movie tickets, gym memberships, and more!
Referral Program with cash bonus
Access to on-demand pay
Paid parental leave
Central Garden & Pet Company (NASDAQ: CENT) (NASDAQ: CENTA) understands that home is central to life and has proudly nurtured happy and healthy homes for over 40 years. With fiscal 2023 net sales of $3.3 billion, Central is on a mission to lead the future of the Pet and Garden industries. The Company’s innovative and trusted products are dedicated to helping lawns grow greener, gardens bloom bigger, pets live healthier and communities grow stronger. Central is home to a leading portfolio of more than 65 high-quality brands including Amdro®, Aqueon®, Cadet®, Farnam®, Ferry-Morse®, Four Paws®, Kaytee®, K&H®, Nylabone® and Pennington®, strong manufacturing and distribution capabilities and a passionate, entrepreneurial growth culture. Central is based in Walnut Creek, California and has 6,700 employees across North America and Europe. Visit www.central.com to learn more.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law. Green Garden Products participates in e-Verify.
Inside Sales /Customer Service Representative
Green Garden Products, a subsidiary of Central Garden & Pet, the number one supplier of top-quality flower seeds and non-GMO vegetable seeds for the gardening industry, is now seeking an Inside Sales/Customer Service Representative to work onsite Monday – Friday, 8:00am – 5:00pm at the Lockbourne, OH facility. This is a non-exempt, full-time position. Central Garden & Pet Company (NASDAQ: CENT) is a leading innovator, marketer and producer of quality branded products for the pet and lawn and garden supplies markets. Please see our website at www.central.com for additional company information.
Here at Green Garden Products, we love to help things grow. It's really what we are all about. Our Inside Sales Representatives spend each day selling the largest brand names in gardening to retailers all over the country. At the same time, they are growing themselves: growing in work experience, growing in confidence, growing their career. This Entry-Level role is an open door that leads to the rest of your career. The pay for this position is $13.00- $16.00/hour, based on experience.
Key Responsibilities
Spend 75-90% of time on the phone, high volume of inbound and outbound sales calls to existing retail customers and new prospective customers
Maintain detailed notes about interactions with customers and prospects
Grow the company’s customer base by onboarding new retailers and distributors
Manage and cross sell to a large group of current accounts
Provide excellent customer service by communicating in a professional manner, resolving any issues when answering incoming calls
Handle, resolve, and escalate customer issues to ensure customer satisfaction
Other duties as required to help the success of the department or team.
Qualifications
High School diploma or equivalent
1 -2 years in customer service preferred but not required
High energy and love of speaking to customers/prospects
Good team partnership
Computer literacy with MS Office required
Well organized and responsible with an aptitude in problem-solving
Excellent communication, sales, and customer service skills
The ability to work independently and multitask, work in a fast-paced environment, and meet deadlines
Working Conditions
Sitting at a desk for long periods
Computer and keyboard use
On the phone with customers
Office environment with some distractions including other office personnel
Benefits Package & Employee Programs
Comprehensive Medical, Dental, and Vision Insurance
Free Life and Short-Term Disability Insurance
Health and Dependent Care Flexible Spending Accounts
401k with 3% company match and annual employer discretionary contribution
Paid time off and Holidays
Employee Assistance Program
Access to thousands of free online courses
Discounts on cell phones, movie tickets, gym memberships, and more!
Referral Program with cash bonus
Access to on-demand pay
Paid parental leave
Central Garden & Pet Company (NASDAQ: CENT) (NASDAQ: CENTA) understands that home is central to life and has proudly nurtured happy and healthy homes for over 40 years. With fiscal 2023 net sales of $3.3 billion, Central is on a mission to lead the future of the Pet and Garden industries. The Company’s innovative and trusted products are dedicated to helping lawns grow greener, gardens bloom bigger, pets live healthier and communities grow stronger. Central is home to a leading portfolio of more than 65 high-quality brands including Amdro®, Aqueon®, Cadet®, Farnam®, Ferry-Morse®, Four Paws®, Kaytee®, K&H®, Nylabone® and Pennington®, strong manufacturing and distribution capabilities and a passionate, entrepreneurial growth culture. Central is based in Walnut Creek, California and has 6,700 employees across North America and Europe. Visit www.central.com to learn more.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law. Green Garden Products participates in e-Verify.
Salary : $13 - $16
