Medical Receptionist (Full-Time)

Job Description: Medical Receptionist (Full Time) Central Illinois Urgent Care in Mattoon opening December 2024. Hours of operation: Monday through Friday 9 am to 7 pm. Saturday and Sunday 10 am to 6 pm. Rotation of weekdays along with rotation of every other weekend shifts. Work history of medical receptionist in physician and hospital environment a plus.

Job Summary: To provide spectacular customer service by greeting patients, preparing necessary forms, and building medical charts with those forms. Also utilizing the computer system to order patient services, verify and update patient data, and print appropriate forms. Will perform various clerical duties such as answering telephones, taking and delivering messages, copying materials, filing records, and similar duties.

DUTIES AND RESPONSIBILITIES:1. Greet patients in a positive and helpful manner. Provide information and assistance as needed.2. Gather necessary demographic and insurance information from patient to build a new/updated patient account in the computer.3. Using the computer system, generate fee slips for patients according to prescribed procedures, review fee slip information for accuracy and instructions.4. Provide necessary forms to patients for completion and signatures.5. Keep patients informed of their account information.6. Use the computer to order services needed for corporate patients.7. Gather or create a patient chart.8. Notify nursing staff that patient is ready to be seen.9. Answer telephone calls, record messages for coworkers and deliver messages.10. Maintain an adequate level of office supplies and necessary forms and order office supplies as needed for smooth department operations.11. Maintain various logs of daily activities including patient count and financial transactions in order to prepare monthly tallies of operating activity.12. Perform various clerical duties such as photocopying forms, reports and patient information, faxing forms, filing forms/charts.13. Collect payments, insurance co-pays, medicine charges.14. After the patient has left the clinic, distribute patient paperwork to proper departments.15. Maintain a tidy and clean lobby and work area.16. Prepare the patient lobby and reception work area for patients each morning.17. Prepare the patient lobby and reception area to be closed each evening.18. Assist in new hire training of procedures and EMR software.

EDUCATION/EXPERIENCE REQUIREMENTS:

1. High school diploma is required. Previous medical reception experience is preferred.2. Knowledge of the data processing equipment, personal computer, and other standard machines common to the business office.3. Understanding of medical coding and billing.4. Ability to supervise, train, and evaluate new and current provider staff.

LANGUAGE SKILLS:

1. Ability to communicate in English both verbally and written.2. Excellent interpersonal skills.3. Excellent communication skills with providers, staff, management, patients and companies.

SKILLS:

1. Interpersonal skills necessary in order to: deal effectively and courteously with telephone callers, patients and families; exchange patient related information with a variety of clinic personnel; interact effectively

with physicians and nurses.2. Ability to read and write in order to prepare medical records, charts, generate and prepare fee slips, and to perform simple arithmetic calculation when completing fee slips and activity logs at a level normally acquired through completion of high school.

3. Analytical skills necessary in order to maintain logs of department activities.4. Ability to concentrate and pay close attention to detail when gathering patient data, entering it into computer system, giving information, ordering services, completing log sheets of daily activities.5. Knowledge of facility and surrounding facilities to assist or direct patients to other locations accordingly6. Participation in quality improvement plans.7. Demonstration of a willingness to adjust responsibilities to accommodate a fast-paced work environment, maintain excellent customer service, and create teamwork with coworkers.8. Willingness to take responsibility for actions; act positively upon feedback from others.9. Performs other duties as assigned.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Uniform allowance
• Vision insurance

Medical Specialty:

• Urgent Care

Schedule:

• 10 hour shift
• 8 hour shift

Experience:

• Computer skills: 1 year (Preferred)
• Medical Office: 1 year (Preferred)

Work Location: In person

Salary : $17 - $18