What are the responsibilities and job description for the CLINIC FRONT DESK (Greeter) position at Central Indiana Orthopedics?
The Clinic Front Desk (Greeter) is responsible for greeting anyone entering the premises and helping determine how to best proceed in accomplishing the goal of their visit. This individual is the first point of contact for a patient visiting the practice and is responsible for assisting the patient and setting a positive tone for their visit. This individual may schedule appointments, enter information in the database, and provide general information. This individual also is responsible for answering telephones and performing routine filing and paperwork processing.
We are opening a new CIO location in Zionsville, IN! Although this position will be permanently located at the new Zionsville office, there will be 1-4 months of training in Fishers, IN before the clinic opens. Individuals who apply for this role must be able to come to Fishers, IN Monday-Friday during that time.
Type: Full Time
Location: Zionsville, IN office
Travel Required: Training in Fishers, IN before moving to permanent location in Zionsville, IN
Responsibilities:
- Greet patients and visitors in a prompt, courteous and helpful manner.
- Check in patients, verify and update necessary information in the medical records as needed.
- Assist in registering patients as needed.
- Assist patients with ambulatory difficulties, directs patients to Patient Intake Specialists and provide patient with any forms that need to be completed for registration.
- Respond to incoming calls, answering questions or routing appropriately.
- File, maintain, and distribute patient paperwork for pickup to authorized individuals.
- Sort and deliver mail, medical records, and other correspondence appropriately.
- Responsible for addressing and sending out paper claims as needed (Muncie office only).
- Regularly review and maintain lobby and waiting area to ensure a professional, orderly and welcoming environment and ensures wheelchairs are available and organized in an orderly fashion.
- Initiate process of requests for physician statements, disability and FMLA paperwork as requested by patients.
- Places a high priority on and maintains strict confidentiality in all situations.
- Participates in professional development activities and maintains applicable professional affiliations and certifications as required.
- Attends and participates in required organizational meetings and committees as requested.
- Perform additional related duties as assigned.
Education, Experience and Certification/License Requirements:
Minimum high school diploma or GED required. At least one year of previous administrative or secretarial experience is required. Knowledge of medical terminology and experience with processing insurance preferred. Previous experience working in a medical office setting preferred. Knowledge of medical terminology is preferred.
Working conditions / Physical Demands:
Standard work environment is an office setting. Work requires sitting for long periods of time. Position requires viewing and typing on a computer for long periods. Occasionally bending, lifting, and reaching required dealing with files, paper, supplies, etc., including lifting up to 25 pounds. Requires manual dexterity sufficient to operate standard office equipment (computer, telephone, copier, etc.) regularly. Vision must be correctable to 20/20. Hearing must be in the normal range for telephone contacts and to interact directly with employees. Regularly interacts with the staff, physicians, and the public, which may involve dealing with angry or upset people.
Experience
Required- At least one year of previous administrative or secretarial experience is required.
Education
Required- High School or better
