Senior Business Process Optimization Specialist (Claims)

Location: Van Wert, OH; Dublin, OH; Waltham, MA; Alpharetta, GA; Irving, TX

Join our dynamic team as a Senior Business Optimization Specialist and be at the forefront of driving operational excellence across our organization. In this pivotal role, you will collaborate with departments throughout the company to analyze workflows, identify inefficiencies, and implement innovative solutions that enhance productivity and reduce redundancies. Your expertise in process improvement and change management will be instrumental in fostering a culture of continuous improvement and contribute to our mission of achieving sustained business efficiency and exceptional performance.

How You'll Make an Impact

• Act as a consultant, work with business units to understand current business processes, share previous business processes to analyze workflows, identify inefficiencies, and develop process maps and documentation
• Bring a deep understanding of assigned business processes to develop and implement recommendations to optimize business processes by reducing redundancies, minimizing errors, and improving operational efficiency
• Work closely with assigned departments (e.g., Claims, IT, Underwriting, HR, etc.) to understand their needs, gather feedback, and ensure alignment on process improvement initiatives
• Build and maintain strong relationships with internal and external stakeholders, including senior executives, department heads, and external partners
• Utilize data and performance indicators to track the success of implemented process improvements and recommend further adjustments as needed
• Lead change management efforts to ensure the successful adoption of new processes, including training staff and proactively addressing resistance to change
• Identify opportunities to leverage automation tools and technologies (e.g., RPA, ERP systems) to streamline operations and reduce manual effort
• Establish continuous improvement initiatives and promote a culture of innovation within the organization to ensure sustained business efficiency
• Understand leadership's appetite to implement recommendations
• Lead efficiency projects by acting as a liaison between business units, ensuring clear communication, alignment, and understanding of project goals and optimization initiatives
• Maintain a deep understanding of the continuous improvement landscape , attend applicable industry events/conferences , conduct research to identify and understand trends , and adjust the strategy accordingly
  
  
  

What You'll Bring

• Bachelor’s d egree and four year s experience in the area to be assigned (e.g., Claims, IT, Finance, Underwriting)
• Six year s experience in the area to be assigned (e.g., Claims, IT, Finance, Underwriting)
  
  
  

Preferred

• Extensive experience in a process improvement or operational excellence role
• Experience with process improvement projects
• Six Sigma or similar certification
• Strong project management skills and ability to analyze information and make effective decisions
• Demonstrated success in data management and report generation, including charts, graphs, and spreadsheets using Excel, Word, PowerPoint, and PowerBI
• Excellent organizational skills with high attention to detail
• Forward - thinker who proactively seeks opportunities and proposes solutions
• Knowledge of current Central processes and/or ability to learn current processes
• Ability to identify redundancies and make processes more efficient
• Proven time management and effective multi-tasking ability
• Ability to build strong, long-term relationships with internal business partners
• Ability to understand Central Insurance’s policies and processes
  
  
  

Work Authorization

Central will only employ those legally authorized to work in the United States. Sponsorship will not be provided for t his position . Individuals with temporary visas such as E, F-1 (including those with OPT or CPT) , H-1, H-2, L-1, B, J , or TN, or who need sponsorship for work authorization now or in the future are not eligible for hire.

Equal Opportunity Employer

It is Central’s policy that all recruiting, hiring, training, compensation, overtime, job classification and assignment, facilities, promotions, transfers, employee treatment , and all other terms and conditions of employment shall be maintained in a manner that will not discriminate against any person because of race, color, age, sex, national origin, ancestry, religion, marital status, military status, or disability. The applicant should respond to questions on this application in a way that will not divulge such information. ,