What are the responsibilities and job description for the Assistant Auto Service Department Manager / Dispatcher position at Central Jeep Chrysler Dodge Ram?

56 Boston Providence Highway, Norwood, MA 02062

Assistant Service Department Manager / Dispatcher / Assistant

Generous Pay Plan Great Benefits!

Previous Service Manager Experience Required

CJDR Experience Preferred

75,000 - $100,000 With Bonus!

We will also consider Service Technicians, Service Advisors, Assistant Service Managers with 3 years’ experience!

Central Jeep Chrysler Dodge Ram is hiring now for a ‘Hands-on’ Assistant Service Manager / Dispatcher / Assistant to run our busy, state-of-the-art Service Center! The ideal candidate must be experienced, organized, highly motivated, and have a diplomatic leadership style. We’re looking for a high-caliber individual who will grow with us and foster a positive work environment for our service team.

We have a state-of-the-art facility and equipment, knowledgeable service advisors, and an honest, respectful, and transparent workplace where training, mentorship, and support are readily available. We recognize each employee's hard work, progress, and achievement. Join our team and apply today!

What we offer :

Generous pay plan based on experience!
75,000 - $100,000 With Bonus!
State-of-the-art facility
Medical & Dental Insurance
401(k) Retirement Plan
Paid Time Off & Vacation
Growth opportunities
Employee vehicle purchase plans
Family owned and operated

Responsibilities - Assistant Service Manager / Dispatcher / Assistant :

Hires and manages Technicians, Service Advisors, and support personnel

Generates revenue, communicates clearly with customers, explains vehicle maintenance services as well as auto repair, develops estimates and quotes, and focuses on customer satisfaction.

Organizes and controls the flow of service work through the service department in a professional, timely manner

Implements and maintains an effective dispatch system

Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required

Generates repeat customers and provides resolutions of customer concerns.

Maintains customer service records in the computer system.

Creates work schedules and maintains proper accounting of Service Technicians' productivity

Oversees employee training and development

Ensures a safe working environment

Ensures equipment is properly maintained and repaired

Qualifications / Requirements - Assistant Service Manager / Dispatcher / Assistant :

Assistant Service Manager or Service Advisor experience preferred

We will also consider Service Technicians, Service Advisors, Assistant Service Managers with 3 years’ experience

CJDR dealership experience preferred but not required

Knowledge of warranty procedures, work schedules, etc.

Must have excellent customer service skills

Must have supervisory experience and leadership skills

Basic understanding of business management

Valid Driver's License with a good driving record

Please upload your resume. Completing the online assessment will grant you priority consideration!

Must be authorized to work in the U.S. without sponsorship and be a current resident

Must pass pre-employment testing to include MVR and drug screening

About us :

Central CJDR of Norwood is one of the region's best dealerships, serving the Norwood area in Massachusetts since 1990. We love helping people from Norwood, Raynham, Taunton, Brockton, Plymouth, Fall River, New Bedford, and all points in between. Our team enjoys training programs, a fantastic culture and opportunities for advancement, which are company-wide focuses to help you grow both personally and professionally.

We are an Equal Opportunity Employer and value diversity at our company.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or

disability status.

Salary : $75,000 - $100,000

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Assistant Auto Service Department Manager / Dispatcher

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