Program Support Specialist- Middlesex County

Position Summary:

The Program Support Specialist (PSS) is a pivotal role in the Family Connects home visiting program. The PSS connects parents/caregivers of newborns to the program for enrollment, including families that have experienced infant loss. In addition, the PSS enters data on the entire eligible birth population of the respective county and follows up with families after their nurse visit to assess program satisfaction and the success of nurse referrals.

Disclaimer:

This job description is not designed to cover or contain a comprehensive listing of activities, duties and responsibilities that are required by the employee.

Qualifications:

Education: Bachelor’s degree in education or health related field required.

Experience:

• Knowledge and experience relating to the field of non-profit, maternal child health and education is strongly preferred.
• Experience working in a healthcare delivery or social service organization and/or community interfacing role preferred.
• Verbal and written fluency in English and Spanish. Excellent verbal and data entry skills with strong attention to detail.
• A demonstrated ability for collaborative work in a team environment, as well as ability to work independently to meet expected deadlines.
• Experience working in a patient or client environment that required sensitivity, cultural awareness, and/or providing services to underserved or high-need populations.
• Excellent interpersonal skills with ability to communicate and interact effectively with individuals from diverse groups regardless of race, sex, age, and/or sexual orientation and members of underserved communities.

Computer proficiency required with Microsoft programs including Windows, Outlook, Office 2007, Access, Excel, Power Point, Publisher and Word. Strong interpersonal & oral/written communication skills required.

Valid Driver’s license with the ability to provide proof of ongoing automobile insurance coverage is required. This position will entail reimbursable local and statewide travel utilizing personal vehicle.

Essential Duties and Responsibilities include the following:

• Coordinate scheduling of all nurse assignments and manage schedule and client database.
• Assist with client recruiting as needed:
• Establish contact with families. Successfully engage, recruit, and schedule families for nurse home visits.
• Build relationships with hospital birth center management and staff including attending meetings, providing educational in-services, and troubleshooting recruitment problems as needed.
• Schedule clients for nursing visit either by phone or in-hospital visit as appropriate.
• Conduct post-visit connection (PVC) phone calls with families, track services contacted and received, and provide re-referrals when necessary.
• Handle confirmation of appointments via text messaging.
• Act as primary public contact to answer questions and reschedule home visits as needed. Follow up with families in a timely manner.
• Work as an active member of the Family Connects team by attending all regular staff meetings, Family Connects planning meetings, in-service trainings, and other meetings as required.
• Complete other duties and tasks as assigned by Family Connects Nurse Manager and program leadership.

Working Conditions:

There are no unusual work conditions associated with this position. Noise level in the office is moderate. Professional/business attire is required. Employees are required to attend meetings at external locations and will therefore experience external weather conditions.

Physical Requirements:

Employees are required to occasionally lift up to twenty pounds of materials or equipment.