What are the responsibilities and job description for the Field Service Technician – REMOTE Memphis position at Central Laundry Equipment, Inc.?
About Us:
Join a dynamic, family-owned business that has been a trusted leader in the commercial laundry equipment industry for three generations. We pride ourselves on our exceptional reputation, established history, and commitment to providing high-quality products and services. As we continue to grow, we're seeking a driven and results-oriented Field Service Technician. This is a fantastic opportunity to join a respected company where you’ll be valued as part of a close-knit team, with the potential for growth and long-term success.
Position Overview:
As a Field Service Technician, you will be responsible for all areas of field service repair on equipment; this will include installation, maintenance, troubleshooting and repair. Remote position – would travel from home to customer sites will be required; (hotels, nursing homes, coin laundries, etc.) We do not do residential work!
Duties
- Perform installation, maintenance, and repair of equipment at customer locations.
- Product Knowledge: develop a deep understanding of our equipment and products – complete all Company training and certifications.
- Troubleshoot and diagnose issues using various tools, including an ohmmeter.
- Conduct routine inspections and preventative maintenance to ensure optimal performance of equipment.
- Provide exceptional customer service by addressing client inquiries and concerns promptly.
- Document service activities and maintain accurate records of repairs and maintenance performed.
- Maintain vehicle inventory records, and appearance
- Collaborate with team members to achieve service targets and maximize client satisfaction.
- Stay updated on industry trends and advancements in technology related to the equipment serviced.
- Comply with all applicable service policies and procedures.
Requirements
- Previous experience in mechanical related role; electricity, plumbing, HVAC, etc.
- Proficiency in using diagnostic tools, including a voltage reader
- Ability to read and interpret wiring schematics.
- Strong mechanical aptitude with the ability to troubleshoot.
- Excellent communication skills, both verbal and written.
- Self motivated; able to work independently and manage time effectively
- Willingness to travel to various job sites as required.
- High school diploma or equivalent; technical certification is a plus.
- Valid driver's license is preferred.
- Strong interpersonal skills / verbal & written; communicate internally and with customers at all levels.
What We Offer:
- Full training (60-90 Days) and ongoing support to help you succeed.
- Competitive hourly with additional overtime for earning potential.
- Flexible scheduling – We don’t work weekends
- Full benefits package including health, dental, vision, and retirement options.
- Company-provided vehicle and related travel expenses
- Company-provided cell phone.
- Company-provided computer and CRM system with training.
- A culture that values work-life balance and flexible working conditions (remote-based role).
- A proud family-owned company with a great reputation in the industry and a commitment to employee growth and development.
Why Join Us?
This is more than just a job – it's an opportunity to become a key player in a respected, established company with a family-oriented culture. Our long history and reputation in the commercial laundry industry speak for themselves, and we’re looking for the right person to help continue our legacy of excellence. We value our employees and provide the resources and support they need to thrive.
How to Apply:
Please submit your resume with all contact details to include phone number and email
Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Expected hours: 40 – 50 per week
Benefits:
- 401(k)
- 401(k) matching
- Company car
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Relocation assistance
- Tools provided
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- No weekends
- Overtime
Work Location: In person
Salary : $22 - $24