Technology Support Associate

Job brief

Primary: Must have computer skills to support and assist IT Admin. Must have good knowledge of computers and programs. Running errands between our stores in company vehicle.

Duties of Assistant IT

Be the IT Backup. Setup/Assist with setup of computers for use in our stores. Deliver and install computers and printers with remote direction of IT Supervisor. Learn to do troubleshooting on multiple hardware types. The person in this position needs to be willing and able to do necessary research and self-learning to help with troubleshooting issues. Be willing to work occasionally in warehouse environment. Be physically able to crawl under desks or climb into farm equipment to assist with working on or installing electronics. Log employee requests. Send employee questions and requests to Supervisor to determine appropriate handling. Complete assignments from IT Supervisor according to Company Policy. Complete and document assigned tasks by email and worklog. Support Basic Tech Support Requests from Local Store and assist with Occasional Basic Telephone Tech Support.

Assistant IT Admin Responsibilities

· Assist the IT Admin with Basic computer, tablet and cell phone setup, repair and maintenance.

· Follow a checklist to ensure units are ready for first use.

· Decommission outdated electronics in approved manner.

· Keep Excel Spreadsheet logs of all IT work done on electronics by IT department.

Requirements

· Basic computer setup, maintenance and repair skills.

· Windows 10-11 computer skills and familiarity are a must.

· Must be able to lift up to 25 lbs

· Proficiency in Microsoft Office Suite

· Hands-on experience with office equipment (e.g. fax machines and printers)

· Professional attitude and appearance

· Solid written and verbal communication skills

· Ability to be resourceful and proactive when issues arise

· Excellent organizational skills

· Multitasking and time-management skills, with the ability to prioritize tasks

· High school degree Required; additional certification in IT Fields is a plus

· Valid Driver's License with Clean Driving Record

Job Type: Full-time

Pay: $20.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation Package:

• Hourly pay

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Computer hardware: 1 year (Required)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Pasco, WA 99301: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $28