Behavioral Health Case Manager

At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day.

Central Maine Healthcare is seeking a Behavioral Health Case Manager to join our Family Medicine Residency Practice, located in Lewiston, ME.

The Behavioral Health Case Manager works in collaboration with the integrated health team to meet the psychosocial needs of the patients.

This is a full-time, 40 hours per week, benefit eligible position.

Responsibilities:

• Assess the needs, monitor and evaluate outcomes, and coordinate care between community partners.
• Responsible for providing case coordination in an interdisciplinary environment consistent with the position’s qualification, professional practices and ethical standards.
• The ambulatory Behavioral Health Case Manager will assist patients with physical, developmental, cognitive, and emotional disabilities to optimize available resources within the practice, system and community that support barriers to care and treatment goals.
• Serves as a liaison between the integrated health care team and partner agencies in the community for the purpose of collaboration to reduce utilization, improve access, and address the needs of the community.
• Advocate for the patient within the health care system and assist the patient in navigation of care across the health care continuum.
• Participates in interprofessional treatment planning with the other members of the healthcare team, using effective communication, collaboration, and patient-centered care.
• The incumbent shall also demonstrate accountability for and contribution to program development, quality improvement, problem solving and productivity enhancement in a flexible interdisciplinary fashion.
• Assists in performance improvement activities within the department and participates in CQI activities.

Essential Duties:

• Performs initial assessments on patients to determine appropriate social service needs. always documents assessments.
• Case management, referral, and service coordination
• Meets regularly with patients and families strengthen the natural support network. Documents Interactions.
• Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors.
• Communicates with physicians regarding social service needs of the patient. Maintains current knowledge of resources available within the community. Maintains supply of resource materials to be distributed to patients when needed.  Is able to obtain other resources as needed.
• Communicates with family members and caretakers regarding the needs of the patient and anticipated plans.
• Collaborates with Case Managers and other members of the healthcare team to provide for psychosocial assistance.
• Treats patients and families with respect and dignity.  Identifies and addresses psychosocial needs of patient and family.
• Interacts professionally with patient/family and involves patient/family in the formation of the plan of care.
• Maintains and respects confidentiality of patient/physician information.
• Initiates appropriate referrals to community agencies.

Education and Experience:

• Experience in Care Management and interdisciplinary patient care
• Bachelor’s degree in relevant field preferred (e.g., Social Work, Human Services, Rehabilitation).
• 3 or more years of previous experience in all aspects of social service

Knowledge, Skills and Abilities:

• Ability to engage patients and team members utilizing the CMH Experience Standards I am creating a warming, caring, and non-judgmental environment I am actively listening and seeking information I am honest, truthful, and consistent I am respectful, treating all individuals with dignity and empathy I am serving as a role model, taking both initiative and ownership when appropriate I am working collaboratively and demonstrating teamwork I am resilient and adapt to change in positive ways.
• Demonstrated ability to direct and triage in a highly fluid dynamic operational environment.
• Ability to collaborate with all layers of the management/ administration team. 
• Eligibility assessment
• Benefits planning
• Service coordination
• Advocacy
• Resource management

If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application!