What are the responsibilities and job description for the Clinical Administrative Specialist position at Central Maine Medical Center?
Job Description
We are seeking a highly skilled and customer-focused Patient Service Representative to join our team at the Topsham Family Medicine office. In this role, you will be responsible for performing diversified coordination and participation in various duties associated with daily clinic preparation, patient identification, patient check-in/out, charge posting, cash management, and patient appointment scheduling.
You will serve as the champion of the patient experience, engaging patients utilizing exceptional customer service practices, and prepare for clinic visits by reviewing next day patients and completing next-day preparation activities.
Maintain private physician office charts, checks-in patients upon arrival, verifies patient demographic data, presents and educates patients on required forms, collects and posts payments and balances on accounts, completes daily reconciliation of cash, reconciles appointment and charges, and follows procedures according to standards.
Checks-out patients, makes return appointments by scheduling patients into the correct appointment type, enters the primary care provider or referring provider, schedules tests and procedures, communicates with patients and staff using multiple advanced communication tools, answers telephone calls, takes and delivers messages to physicians, nurses, and others, and reports obtained medical information from patients and referring providers accurately, completely, and timely.
