What are the responsibilities and job description for the Financial Advocate position at Central Maine Medical Center?
At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day. Position Summary: The Financial Counselor(s) are responsible to ensure patients scheduled for services complete the financial clearance process prior to service. Estimating cost of services to include defining expected out of pocket expense. Contacting or meeting with patient to review estimate, collection of payment, providing payment options including guidelines and assistance with completion free care applications. Communicating and collaborating with the financial clearance team department and physician practices. Essential Duties: The Patient Financial Counselor(s) are responsible to identify patient responsibility and work with patients in advance of scheduled service. This includes obtaining payment, payment plan assistance with or completing the free care application process. The Financial Counselor(s) are responsible to provide the appropriate information including forms and information needed to ensure the patient has the information needed to complete the free care process. The Financial Counselor is responsible to coordinate time to meet with the patient/family in areas of the hospital campuses. Financial Counselor(s) are responsible to ensure financial clearance processes are complete within 24-48 hours of receipt of task. Financial Counselor(s) are responsible to accurately document and report completion of process following the standard work in Financial Clearance. Financial Counselor(s) are responsible to engage management when issues or concerns result in failure to meet deadlines or financial payment expectations. The Financial Counselor(s) role is to enhance customer satisfaction by eliminating financial concerns while meeting financial goals of the organization. Financial Counseling will include responsibility as Certified Health Care Navigators to assist self-pay to health plan options. Education and Experience: High School graduate Minimum of three years relevant with financial assistance and insurance plans Must complete the Certified Navigation Application within 2 years of hire Knowledge, Skills and Abilities: Strong computer skills including navigating various websites, and applications Microsoft Office Knowledge of insurance billing, and basic collections laws Effective communication both verbal and written Ability to work collaboratively Candidate will continue to meet and complete ongoing training enhancing skills needed in this position If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application! AT CENTRAL MAINE HEALTHCARE YOU ARE AT THE CENTER OF EVERYTHING WE DO Our why, our purpose, drives every decision and action we take as a healthcare system. We strive everyday to deliver exceptional care, and to improve our community. We are a non-profit organization that is breaking the traditional healthcare mold by bringing our patients and their family’s high value, low cost, and award-winning care while focusing on creating an exceptional experience for them; all within their communities. To accomplish this, we only hire individuals who are committed to excellence, who embody the principles of our CMH Experience Service Standards, and who are ready to step in and help their fellow team members achieve those exceptional results for our patients, their families, and the community. Central Maine Healthcare System The organization is broad in its footprint, with three (3) hospitals in Bridgton, Lewiston, and Rumford, and over 75 individual practices within our Medical Group. Lewiston’s Central Maine Medical Center is a certified and award-winning level two trauma center, along with our Central Maine Heart and Vascular Institute and the upcoming highly anticipated launch of our comprehensive state of the art cancer treatment center. Both Bridgton and Rumford Hospitals are four (4) star accredited acute care hospitals, and our Medical Group and Maine Urgent Care Centers have won multiple awards within their specialties. As a system we are a six-time winner of the Leapfrog Safety A Rating since 2019, representing some of the highest quality care and outcomes nationwide. Our awards and accolades are only possible as a result of our commitment to culture, and a focus on safety and inclusion, in each of our patient’s experiences and in the experiences we create within our teams. If you are a person who is looking for a way to give back to your community, to help improve the lives of patients or those who care for our patients, want to be part of a growing organization that is setting the bar for Maine healthcare, apply to join Central Maine Healthcare today! Diversity and Equal Employment Opportunity CMH actively promotes diversity in its workforce at all levels of the organization. We strive to create and maintain a setting where we celebrate cultural and other differences and consider them strengths of the organization. CMH is an equal opportunity workforce and no one shall discriminate against any individual with regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information or veteran status with respect to any offer, or term or condition, of employment. We make reasonable accommodations to the known physical and mental limitations of qualified individuals with disabilities.
