What are the responsibilities and job description for the Patient Services Representative position at Central Maine Medical Center?
Central Maine Healthcare is a non-profit organization that provides high-value, low-cost, and award-winning care to its patients and their families. We strive to deliver exceptional care and improve our community.
Job Description:
The Patient Services Representative (PSR) plays a crucial role in the daily operations of our clinics. The PSR is responsible for coordinating various tasks associated with patient preparation, identification, check-in/out, charge posting, cash management, and appointment scheduling.
Key Responsibilities:
- Provide exceptional customer service to patients and their families
- Coordinate patient appointments, including scheduling tests and procedures
- Verify and update patient demographic information, eligibility, and transfers to registration
- Collect and post payments and balances on accounts
- Maintain accurate and complete patient accounts based on organization standards, policies, and procedures
Requirements:
To be successful in this role, you must have:
- A high school diploma or equivalent
- At least one year of experience in directly communicating and providing service to patients or public
- Prior medical office experience and knowledge of medical terminology preferred
- Demonstrated proficiency with data entry/keyboarding preferred
Why Work at Central Maine Healthcare?
We are committed to excellence and strive to create an exceptional experience for our patients, their families, and the community. If you are passionate about making a difference and want to be part of a growing organization that sets the bar for Maine healthcare, we encourage you to apply.
