Part-Time Front Desk Clerk

Job Title: Front Desk Associate (Part-Time)
Location: Central Mass Ball Club – Baseball, Softball and Lacrosse Facility
Reports To: Owner

Job Overview:
We are looking for a friendly, organized, and customer-focused individual to join our team as a Front Desk Associate at our indoor training facility. In this part-time role, you will be the first point of contact for players and visitors, assisting with check-ins, booking batting cage time, managing schedules, and ensuring a smooth, positive experience for all guests. You will also help keep the facility running efficiently and support the management team as needed.

Key Responsibilities:

• Check-in/Check-out: Greet players and guests, check them in for their scheduled cage time, and handle payments or reservations.
• Booking & Reservations: Assist customers with booking cage time, answering any questions about availability, pricing, or services. Update and maintain the reservation system to ensure accurate bookings.
• Customer Service: Provide excellent customer service by answering phone calls, emails, and in-person inquiries. Resolve customer concerns in a professional manner.
• Scheduling: Manage the part-time employee schedule, ensuring coverage during peak hours, and communicating with team members about shifts and availability.
• Facility Maintenance: Keep the front desk area tidy and organized. Ensure that any necessary supplies are stocked and ready for guests.
• Promotions & Sales: Inform customers about promotions, packages, and special events to help increase sales and enhance the customer experience.
• Communication: Communicate any important facility updates or changes to guests, including safety procedures or special events.

Requirements:

• High school diploma or equivalent.
• Previous customer service or front desk experience preferred.
• Strong communication skills and a friendly, approachable demeanor.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Basic computer skills (experience with booking or scheduling software a plus).
• Must be reliable, punctual, and able to work flexible hours, including evenings and weekends.
• Interest in baseball or sports is a plus but not required.

Physical Requirements:

• Ability to stand or sit for extended periods of time.
• Occasional lifting or carrying of light to moderate items (e.g., paperwork, supplies).

Benefits:

• Competitive hourly wage.
• Flexible hours to accommodate school or other commitments.
• Opportunity to be part of a fun, energetic team at a sports facility.

If you're passionate about customer service and sports, and enjoy a dynamic work environment, we'd love to hear from you! Apply today to join our team!

Job Type: Part-time

Pay: $18.00 - $25.00 per hour

Expected hours: 10 – 30 per week

Schedule:

• 4 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Customer Service: 1 year (Preferred)

Ability to Commute:

• Milford, MA 01757 (Required)

Ability to Relocate:

• Milford, MA 01757: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $25