Order Entry Specialist

Location: Pine Bluff, AR

Onsite: Monday through Friday

Hours: 7:00 am to 4:00 pm

About CMI: Central Moloney has been a trailblazer in manufacturing distribution transformers and transformer components since 1949. Our ISO 9001-certified legacy is built on delivering top-notch products, on-time reliability, and pushing the boundaries of excellence. Join us in powering a future resonating with Central Moloney's strength.

About the Role: The Order Entry Specialist will be responsible for accurately entering customer orders, maintaining detailed customer contract records, and assisting with accounting-related issues. Attention to detail, strong organizational skills, and the ability to manage multiple tasks simultaneously are crucial to success in this role.

Essential Duties and Responsibilities:

·       Accurately enter customer orders into the ERP system, ensuring all customer information and product specifications are correct.

·       Maintain, update, and manage multi-year customer contracts, completing quarterly pricing updates accurately.

·       Provide high-quality customer service via phone and email, responding promptly to inquiries and resolving order-related issues.

·       Regularly assist the accounting department with invoice issues, including collections support.

·       Collaborate and interact with internal departments (sales, production, accounting) and external clients.

·       Load production details onto customer orders, ensuring accuracy and timeliness.

·       Generate and distribute bi-monthly status reports to customers.

·       Manage clerical tasks, including filing purchase orders, maintaining records, organizing documentation, and assisting with amendments.

·       Place orders for office supplies, ensuring inventory remains adequately stocked.

·       Provide occasional switchboard relief, managing incoming calls professionally.

·       High School Diploma or GED required.

·       Minimum 3 years’ experience in an administrative or customer service role, preferably within a manufacturing or industrial environment.

·       Excellent customer service and communication skills (verbal and written).

·       Strong organizational skills, able to manage multiple priorities simultaneously while meeting deadlines.

·       High attention to detail, ensuring data accuracy, integrity, and confidentiality.

·       Proficiency in standard office software, including MS Office Suite (Word, Excel, Outlook).

Preferred Qualifications:

·       Experience in contract administration or order management within a manufacturing environment.

·       Familiarity with basic accounting procedures or experience supporting accounting departments with invoice processing.

·       Demonstrated proficiency using AS400 or similar ERP systems is a plus but not required.

Working Conditions:

·       40-hour workweek with flexibility for overtime as required to meet business needs.

·       Office environment within manufacturing setting; routine interaction with production and accounting teams.

·       Ability to sit for extended periods, and occasionally handle filing or office supplies weighing up to 15 lbs.

Benefits:

·       Competitive annual salary incentives.

·       Comprehensive benefits package, including 401(k), Dental & Health insurance for employee only, Life insurance, etc.

Central Moloney is an equal-opportunity employer committed to diversity and inclusion in the workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, familial status, genetic information, veteran status, or any other characteristic protected by law. Our dedication to fostering an inclusive environment extends to all aspects of employment, from recruitment to professional development. We encourage candidates of all backgrounds to apply, as we believe diverse perspectives contribute to the strength and success of our team.

Recruitment Policy: No Third-Party Involvement

We value the interest of all job seekers; however, we do not accept unsolicited resumes or candidate submissions from recruitment agencies, staffing firms, or third-party recruiters. Any resumes submitted in the absence of a signed agreement with Central Moloney, Inc. will be considered the property of CMI. Central Moloney will not be responsible for any fees related to unsolicited resumes.