What are the responsibilities and job description for the Customer Experience Coordinator position at Central Mutual Insurance Company?
Central Mutual Insurance Company
We're a 148-year-old company dedicated to delivering exceptional customer service and innovation in the industry. Our team is passionate about providing best-in-class solutions that meet the evolving needs of our policyholders. As a Customer Service Specialist, you'll be part of a team that values Integrity, Relationships, and Excellence in all aspects of our work.
Job Requirements
We're looking for a highly skilled Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, strong analytical abilities, and a passion for delivering exceptional customer service. As a key member of our customer service team, you'll play a vital role in helping us fulfill our promise to our customers by recognizing, understanding, and responding to their needs.
Responsibilities
- Services a high volume of incoming calls and emails from policyholders, agents, and internal customers
- Exercises initiative and judgment while researching and responding to customer inquiries
- Proactively provides solutions and options to customer needs
- Applies knowledge of the billing system and other applicable systems
- Processes electronic premium payments from customers
- Handles a variety of billing-related transactions including billing revisions, reinstatements, payment plan, billing method, and due day changes
Bonus Details
We offer a competitive salary, comprehensive benefits package, career advancement opportunities, tuition reimbursement, and work-life balance.
We're a 148-year-old company dedicated to delivering exceptional customer service and innovation in the industry. Our team is passionate about providing best-in-class solutions that meet the evolving needs of our policyholders. As a Customer Service Specialist, you'll be part of a team that values Integrity, Relationships, and Excellence in all aspects of our work.
Job Requirements
We're looking for a highly skilled Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, strong analytical abilities, and a passion for delivering exceptional customer service. As a key member of our customer service team, you'll play a vital role in helping us fulfill our promise to our customers by recognizing, understanding, and responding to their needs.
Responsibilities
- Services a high volume of incoming calls and emails from policyholders, agents, and internal customers
- Exercises initiative and judgment while researching and responding to customer inquiries
- Proactively provides solutions and options to customer needs
- Applies knowledge of the billing system and other applicable systems
- Processes electronic premium payments from customers
- Handles a variety of billing-related transactions including billing revisions, reinstatements, payment plan, billing method, and due day changes
Bonus Details
We offer a competitive salary, comprehensive benefits package, career advancement opportunities, tuition reimbursement, and work-life balance.
