What are the responsibilities and job description for the Customer Service Representative position at Central Mutual Insurance Company?
Company Overview
At Central Mutual Insurance Company, we're committed to delivering exceptional customer service. Our team is passionate about providing innovative solutions that meet the evolving needs of our policyholders.
Why Choose This Role?
This Customer Service Representative position offers a unique opportunity to join a dynamic team that values integrity, relationships, and excellence. As a key member of our customer service team, you'll play a vital role in helping us fulfill our promise to our customers by recognizing, understanding, and responding to their needs.
Job Description
The ideal candidate will possess excellent communication skills, both written and verbal. You'll be responsible for servicing a high volume of incoming calls and emails from policyholders, agents, and internal customers. Your primary objective will be to provide proactive solutions and options to customer needs while exercising initiative and judgment while researching and responding to customer inquiries.
Key Responsibilities
- Services a high volume of incoming calls and emails
- Exercises initiative and judgment while researching and responding to customer inquiries
- Proactively provides solutions and options to customer needs
- Applies knowledge of the billing system and other applicable systems
- Processes electronic premium payments from customers
- Handles a variety of billing-related transactions including billing revisions, reinstatements, payment plan, billing method, and due day changes
Requirements
- 1 year consistent experience in a professional-level customer service environment is required
- Ability to build rapport with each customer, both internal and external, and actively listens and responds to requests
- Demonstrates strong interpersonal skills with a collaborative style
- Ability to comprehend and communicate effectively and professionally using proper grammar both orally and in writing
- Strong analytical, comprehension and mathematical skills
- Demonstrate strong time management skills to effectively prioritize multiple tasks to meet required deadlines
Benefits
We offer a competitive salary, comprehensive benefits package, career advancement opportunities, tuition reimbursement, and work-life balance.
At Central Mutual Insurance Company, we're committed to delivering exceptional customer service. Our team is passionate about providing innovative solutions that meet the evolving needs of our policyholders.
Why Choose This Role?
This Customer Service Representative position offers a unique opportunity to join a dynamic team that values integrity, relationships, and excellence. As a key member of our customer service team, you'll play a vital role in helping us fulfill our promise to our customers by recognizing, understanding, and responding to their needs.
Job Description
The ideal candidate will possess excellent communication skills, both written and verbal. You'll be responsible for servicing a high volume of incoming calls and emails from policyholders, agents, and internal customers. Your primary objective will be to provide proactive solutions and options to customer needs while exercising initiative and judgment while researching and responding to customer inquiries.
Key Responsibilities
- Services a high volume of incoming calls and emails
- Exercises initiative and judgment while researching and responding to customer inquiries
- Proactively provides solutions and options to customer needs
- Applies knowledge of the billing system and other applicable systems
- Processes electronic premium payments from customers
- Handles a variety of billing-related transactions including billing revisions, reinstatements, payment plan, billing method, and due day changes
Requirements
- 1 year consistent experience in a professional-level customer service environment is required
- Ability to build rapport with each customer, both internal and external, and actively listens and responds to requests
- Demonstrates strong interpersonal skills with a collaborative style
- Ability to comprehend and communicate effectively and professionally using proper grammar both orally and in writing
- Strong analytical, comprehension and mathematical skills
- Demonstrate strong time management skills to effectively prioritize multiple tasks to meet required deadlines
Benefits
We offer a competitive salary, comprehensive benefits package, career advancement opportunities, tuition reimbursement, and work-life balance.
