Senior Business Process Optimization Specialist (UW/CLS)

Location: Van Wert, OH; Dublin, OH; Waltham, MA; Alpharetta, GA; Irving, TX      Join our dynamic team as a Senior Business Optimization Specialist and be at the forefront of driving operational excellence across our organization. In this pivotal role, you will collaborate with departments throughout the company to analyze workflows, identify inefficiencies, and implement innovative solutions that enhance productivity and reduce redundancies. Your expertise in process improvement and change management will be instrumental in fostering a culture of continuous improvement and contribute to our mission of achieving sustained business efficiency and exceptional performance.    How You'll Make an Impact   Act as a consultant, work with business units to understand current business processes, share previous business processes to analyze workflows, identify inefficiencies, and develop process maps and documentation Bring a deep understanding of assigned business processes to develop and implement recommendations to optimize business processes by reducing redundancies, minimizing errors, and improving operational efficiency  Work closely with assigned departments (e.g., Claims, IT, Underwriting, HR, etc.) to understand their needs, gather feedback, and ensure alignment on process improvement initiatives  Build and maintain strong relationships with internal and external stakeholders, including senior executives, department heads, and external partners  Utilize data and performance indicators to track the success of implemented process improvements and recommend further adjustments as needed  Lead change management efforts to ensure the successful adoption of new processes, including training staff and proactively addressing resistance to change  Identify opportunities to leverage automation tools and technologies (e.g., RPA, ERP systems) to streamline operations and reduce manual effort  Establish continuous improvement initiatives and promote a culture of innovation within the organization to ensure sustained business efficiency  Understand leadership's appetite to implement recommendations Lead efficiency projects by acting as a liaison between business units, ensuring clear communication, alignment, and understanding of project goals and optimization initiatives  Maintain a deep understanding of the continuous improvement landscape, attend applicable industry events/conferences, conduct research to identify and understand trends, and adjust the strategy accordingly   What You'll Bring   Bachelor’s degree and four years experience in the area to be assigned (e.g., Claims, IT, Finance, Underwriting)  Six years experience in the area to be assigned (e.g., Claims, IT, Finance, Underwriting)  Preferred   Extensive experience in a process improvement or operational excellence role  Experience with process improvement projects   Six Sigma or similar certification Strong project management skills and ability to analyze information and make effective decisions Demonstrated success in data management and report generation, including charts, graphs, and spreadsheets using Excel, Word, PowerPoint, and PowerBI  Excellent organizational skills with high attention to detail   Forward-thinker who proactively seeks opportunities and proposes solutions    Knowledge of current Central processes and/or ability to learn current processes  Ability to identify redundancies and make processes more efficient   Proven time management and effective multi-tasking ability  Ability to build strong, long-term relationships with internal business partners Ability to understand Central Insurance’s policies and processes