What are the responsibilities and job description for the Customer Contact (Call Center) Representative position at Central National Bank?
Position Description:
Lead. Empower. Build. Invest. Adapt. Thats the Central way. Join us in investing time, attention, and energy into the communities in which we live and serve. Come grow with us and we will empower you to find your career within the finance world!
We are adding a Customer Contact Center (Call Center) Representative to our team. No banking experience required! Many team members successfully transitioned from non-banking roles such as cashiering/ retail roles, teaching, CNAs, administrative/ office workers, and more! An attention to detail, knack for problem solving, and friendly customer service attitude required. We provide the training and tools for the rest.
Perks
- Paid leave including vacation, personal, sick
- Paid holidays
- Paid volunteer time
- Health Insurance
- Dental, vision, cancer, short-time disability, long term disability, etc.
- Access to our employee assistance program
- 401K & Generous Match (subject to eligibility requirements)
Anticipated Schedule
Must be able to work until 7:00 PM and have weekend availability (schedules rotate to include weekend shifts and 7 PM closing shifts). Most weekday shifts average around 8 hours while weekend shifts may vary and are rotating.
Operating hours:
Monday - Friday 8:00 AM 7:00 PM
Saturday 8:00 AM 4:00 PM**
Sunday 11:00 AM 3:00 PM**
**Shift differential provided for weekend hours!
Day to Day
- Represent Your Team: As a primary contact for the Customer Contact Center, you assist others through video, phone, and chat messages. You re-direct or route calls, escalating bigger issues. You ask questions and actively listen. You know when to recommend bank products and/or services to further fulfill a customers needs.
- Be a Busy Bee: The productive kind. Deposit funds and process mobile deposits. Assist with withdrawals, handle loan payments, transfer money from account to account, and more! No day is alike and thats where you thrive.
- Balance it Out: An electronic cash drawer that is. You balance your drawer throughout the day and at shifts end. Your accuracy in handling money is essential.
- Be a Key Contributor: You smash your teams goals all while providing outstanding customer service and ensuring all policy and procedures are followed.
- Outsmart Fraudsters: You protect our customers by not only identifying their needs but by identifying them first and acting as the banks first line of defense to combat these tricksters.
- Throw a Flag: You recognize unusual account activity and are quick on your toes when it occurs. Account flag? You saw it. Delinquent loans? You are on it.
- Bring the Positivity: Most importantly, the way you handle any task with a positive attitude and a smile is the added cherry on top.
About Us
- A Solid Foundation: Founded in 1884 with one branch, we recently celebrated 140 years in business/ banking. We have successfully navigated the Great Depression, Great Recession, and everything in-between.
- Growth: We now operate and serve 30 locations throughout Kansas and Nebraska.
- Values: Being family-owned is in the roots. With each employee, the family tree grows.
- Investments: It is a tradition to give back to our communities by donating to food banks, seeking volunteer opportunities, and matching funds to various charitable causes (to name a few).
- Adaption: We expanded our services to offer mortgages, trust/ wealth management services, consumer lending, and most recently digital investing.
- Employee Focus: Our in-person trainings on a variety of banking topics promote knowledge and growth. We also strive to promote within. We see knowledge as an interest free earning. Banking jokes are also offered free of charge.
- Added Fun: Our annual spirit week, company events, and random competitions show we are not your stereotypical bank. Just ask our Fun Committee. Bankers know how to have fun!
Next Steps
If you are ready to meet your career match, head on over to centralnational.com/careers and complete a quick application. If your qualifications match up, a member of our HR team will be in touch with you to discuss the next steps.
Equal Opportunity Employer/Veterans/Disabled
