What are the responsibilities and job description for the Receptionist position at Central National Bank?
Description
Central National Bank’s receptionist is responsible for assisting personal and commercial customers with many of their banking needs, but primarily in their usage of the bank’s electronic services. An intimate understanding of how these products work and the ways in which customers use them is crucial in providing “service that customers recognize to be superior to service provided by our competitors.”
Skills and Qualifications
- Exceptional customer service skills
- Strong interpersonal and communication skills (both verbal and written)
- A positive attitude and friendly disposition
- Patience in working with customers who may not be proficient in their use of technology
- Ability to multi-task
- Proficiency in Microsoft Word, Excel, and Outlook
Requirements
- Answer incoming calls at the switchboard and direct to the appropriate department
- Direct lobby traffic and greet customers as they come and go
- Check the obituaries daily and notify Deposit Operations and account officer of the customers passing. Arrange sympathy acknowledgement, etc.
- Respond to customer inquiries via phone and email
- Update customer contact information in Xperience (address, phone number, and email address)
- Upon request, provide customers with copies of statements and temporary activity statements
- Transfer funds and provide balance information to customers
- Place travel notes on debit cards
- Upon request, raise Debit Card limits
- Place check and deposit slip orders for customers
