Clinic Manager - Whittier Clinic

Central Neighborhood Health Foundation is a Federally Qualified Healthcare Center committed to the Triple Aim as described by the Institute for Healthcare Improvement.

Improving the US Health Care System requires simultaneous pursuit of three aims: improving the experience of care, improving the health of populations, and reducing per capita costs of health care. Preconditions for this include the enrollment of an identified population, a commitment to universality for its members, and the existence of an organization (an "integrator") that accepts responsibility for all three aims for that population.

SUMMARY

The Clinic Manager is responsible for all clinic operations including but not limited to: managing the clinic budget and controlling line item costs; reporting to senior management regular updates as to the fiscal health of the clinic; submitting billing within required deadlines and communicating regularly with billing supervisor to resolve billing issues & discrepancies; maintaining facilities & IT systems; managing staff including hiring, training and performance management; coordinating with CMO/Clinical Director to ensure patients receive an excellent standard of care and clinic is meeting key performance indicators; managing compliance & reporting for all clinic grants & programs; ensuring positive team morale and excellent customer service. The Clinic Manager upholds and supports the philosophy, objectives and policies of the clinic under the direction of the VP of Operations and physician(s).

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following functions.

CUSTOMER SERVICE

• Ensure patient hospitality & excellent clinic experience

• Proactively manages clinic schedule and patient flow to ensure productivity standards & patient wait times are met.

• Counsel & resolve patient complaints.

• Ensure that vitals are done within 15-20 minutes.

• Act as a patient liaison with the Health Plans. Possess full knowledge of benefits and eligibility in order to facilitate patient access to care more.

• Educate patients on program availability including transportation

• Manage & train staff to ensure excellent customer service

COMPLIANCE & GRANT MANAGEMENT

• Oversee the accurate completion of all appropriate forms and insurance eligibility verification in accordance with policies and procedures.

• Serve as primary contact for health plans – ensure documentation & program deadlines are met.

• Coordinate audits & program reports with senior management

• Attend required meetings & trainings

• Supervise & manage Enrollment/ recruit & train enrollers

• Audit internal files for errors ensuring that primary criteria are being met; including patient proof of income, address and ID

• Serve as “Program Expert” for training and directing staff activities

• Supervise staff to ensure monthly reports are submitted accurately and timely

FICAL MANAGEMENT & OPERATIONS

• Work with senior leadership to develop and manage clinic budget

• Maintain a neutral or positive financial position each month

• Report monthly variances to senior management and develop corrective action plans

• Uphold internal controls and sound fiscal management

• Ensure policies & procedures are adhered too

• Develop strategies to reduce costs, generate revenues, increase billable visits, etc.

HR/IT/QI

• Works with HR Director to ensure proper procedures are followed for on-boarding, terminating or counseling staff

• Creates a positive team spirit and working environment

• Ensure staff levels are appropriate for patient volume and staff have been adequately trained

• Work with IT Director to ensure staff equipment is working properly and staff have received adequate training to accurately complete workflow & reports in a timely way.

• Work with VP of QI & VP Audit to ensure patient satisfaction and compliance standards are met and documented

• Maintains a safe work & client environment

GENERAL JOB PERFORMANCE STANDARDS

• Possess and utilizes knowledge of the job which is essential to perform the specific functions and related work.

• Accomplishes an appropriate volume of satisfactory work under normal conditions. Ability to produce results.

• Consistently demonstrates accuracy, thoroughness, neatness and dependability to produce work within acceptable standards.

• Completes assignments on or ahead of schedule.

• Interprets, learns and responds to instructions for new situations, procedures or methods.

• Sound decisions making including safety awareness.

• Willingness to work with others toward common goals.

• Demonstrates relevance and clarity of written and oral expression. Effectiveness in exchanging ideas and information.

• Ability to originate, develop or create new ideas or take steps to get things done.

• Identifies and evaluates alternate solutions and selection of the most appropriate course of action.

• Shows daily ability to be at work at scheduled time, including being prepared to work on time after breaks, meal periods and authorized absences from work.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• High School Diploma. Bachelor’s Degree (BA) from four year college preferred

• Bi-Lingual English and Spanish preferred.

• 5 Year experience in a medical office preferred, or equivalent combination of education and experience.

• CPR Certification preferred.

OTHER SKILLS AND ABILITIES

• Ability to effectively present information and respond to questions from government entities, employees, managers, clients and the general public.

• Ability to define and solve practical problems and deal with a variety of concrete variable, occasionally in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

• Must be well organized, a self starter and possess excellent telephone communication skills. Must possess written and verbal communication skills.

• Must be able to multitask and prioritize in accordance with changing deadlines and priorities.

• Must be even tempered and team spirited; a good sense of humor is desirable.

• Must be computer literate with knowledge of the Epic System.

• Working knowledge of efficient filings systems, office machines and equipment.

• Must be able to make sound independent decisions based on available data.

• Must be able to work with a variety of personalities in an effective manner.

• Must have excellent experience with administrative matters, i.e. insurance and reports.

WORK ENVIRONMENT

Described here are requirements that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Variations in conditions may occur under certain circumstances.

Job Type: Full-time

Pay: $75,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Medical: 3 years (Preferred)
• Clinic Management: 3 years (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person

Salary : $75,000 - $80,000