What are the responsibilities and job description for the Senior Manager of Information Technology position at Central Office?
About IMS: Independence Mission Schools (IMS) educate students of all faiths living throughout Philadelphia. Our inspiring new network of 14 schools blends the best of Catholic education with innovative teaching strategies designed to meet the unique learning needs of all students.
Independence Mission Schools is hiring for a Senior Manager of Information Technology. This position will be based at central office and rotate throughout all 14 schools in the Independence Mission Schools network. The position will be responsible for all facets of Technical Support, in conjunction with multiple external vendors. Responsibilities will include monitoring and maintaining computer systems, diagnosing hardware and software issues, and solving technical and applications problems.
Essential Responsibilities and Knowledge
- Strategic IT planning and execution:
- Assessing the current landscape of IMS’ IT and IT support and developing a plan to increase efficiency, effectiveness, and support. This includes assessing inventory, support systems, and vendors and making a recommendation for how to best structure the IT team and support over the long term.
- Management of External Vendors:
- IMS currently works with two different external IT support and maintenance vendors, one of which also manages all VOIP phone systems. In addition, IMS works with multiple vendors to purchase hardware and software. The Director of IT will, in the short-term, directly manage these vendors, while in the long-term recommending a structure and vendor relationship that maximizes IMS’ IT support to schools, within and adhering to budget constraints.
- Direct support to schools:
- Act as “first-responder” for monitoring and responding to support tickets submitted by schools; send requests that cannot be met internally to external support vendors and referring major hardware or software problems or defective products to vendors or technicians for service.
- Installing and performing minor repairs to hardware, software, or peripheral equipment, following design or installation specifications including Smartboards and projectors
- Ability to configure, manage, and maintain a variety of devices – both on the network and in classrooms
- Setting up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Other duties as assigned.
Qualifications:
- Basic familiarity with networking protocols – DNS, WINS, DHCP, VPNs, TCP/IP
- Outlook, Exchange, Outlook, and Google experience
- Support and experience with backup, anti-virus, anti-spam, and anti-spyware technologies
- Experience with next-generation firewall technology
- Experience in network switch configuration
- CompTIA Security Certificate, preferred
Requirements
- A minimum of 3 years IT related experience.
- Vendor management experience
- Strong problem solving and skills.
- Exceptional customer-service orientation and desire to be of assistance to school users
- Reliable transportation.
Perks of IMS: Full-Time faculty and staff at IMS enjoy a benefits package that matches 403b contributions, provides low-cost healthcare, and guarantees paid sick time and personal time. Learn more here.
EOE: IMS is proud to be an equal opportunity employer and celebrates staff diversity. We strive to be and build a diverse team that is representative of our students and the communities in which we serve. If you identify as an individual of color, we highly encourage you to apply!
Want to learn more about IMS and our school locations? Please visit: https://independencemissionschools.org/schools/
Salary : $65,000 - $70,000
