What are the responsibilities and job description for the Patient Service Representative- Tri County Family Physicians position at Central Ohio Primary Care?
Central Ohio Primary Care is seeking a full-time Patient Service Representative for our Tri County Family Physicians office in Canal Winchester, OH. This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit. This is a full time role working first shift hours Monday- Friday and the occasional Saturday 7 : 30a-12p.
Essential Duties and Responsibilities :
- Ensure patients have a positive experience during their visit, whether in-person, telehealth and / or over the phone.
- Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.
- Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.
- Collect copays, deductibles and / or outstanding balances.
- Responsible for checking patients out and scheduling follow up appointments and communicating necessary items at time of check out.
- Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or escalate inquiries when needed. Contact patients for appointment reminders or scheduling purposes.
- Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.
- Ensure confidentiality of patient data and stay up to date with HIPAA regulations.
Qualifications :
Experience, Education, Licensures & Certifications
Knowledge, Skills & Abilities
