What are the responsibilities and job description for the Triage Specialist-RN (Closing Shift) position at Central Ohio Primary Care?
Central Ohio Primary Care is seeking a highly motivated Registered Nurse (RN) committed to patient center care with strong customer service skills to fill a Triage Specialist position in our busy Care Navigation Center in Westerville, OH. The Triage Specialist conducts phone triage services for the patients of COPC offices that coordinate with COPC Care Navigation. Conducts a thorough telephonic nursing triage for acute and chronic medical complaints. Utilizes electronic health record (EHR) EPIC for documentation of patient interactions regarding triage protocols, appointment scheduling, homecare nursing instruction, and collaboration with other healthcare team members. This is a full-time role working 9 : 30a-8p or 12 : 30p-11p, four days / week with rotating weekends. 5 days / week is available. Hybrid option once training is completed.
Essential Functions and Responsibilities :
- Conduct telephone triage for patient health complaints using an electronic triage assessment tool (Schmitt-Thompson)
- Navigate multiple electronic platforms to assess current health complaint, patients' electronic chart, PCP appointment scheduling, and ancillary center scheduling have appropriate and timely documentation
- Document phone call details in tracking system for department data tracking and collection.
- Assess, identify, and close patient care gaps.
- Follow and execute all policies, procedures, and job responsibilities instructed by direct supervisor.
- Develop positive and effective working relationship with COPC staff, offices, and physicians.
Qualifications :
Education, Licensures & Certifications
Knowledge, Skills & Abilities
