What are the responsibilities and job description for the Front Desk Coordinator position at Central Oregon Garage Door?
Job description
Come join a fun team! We love our customers!
Are you someone who is passionate about performing excellent Customer Service? Someone who is extremely organized and has an exceptional eye for attention to detail? Are you career focused and looking for a company you can commit to and grow with?
We have a Front Desk Coordinator position unlike anything you have seen before. This role is a vital part of our business and success. If you can handle the fast pace of a front desk role, we encourage you to apply.
This position's number one priority is answering an extremely high volume of phone calls and scheduling appointments for our customers. Other duties include basic clerical and administrative tasks to support the team as assigned. This individual provides excellent customer service to our clients; produces quality, accurate work while maintaining efficiency and follows the standards of practice set in place
Responsibilities:
1. Multi-Line Phone System- Answers a high volume of phone calls and distributes to correct team members, checks voicemail, returns calls, in a fast-paced environment.
2. Excellent Customer Service- treat each call with the highest standard of service, giving each customer attention to their specific needs.
3. Schedule customers for service/repair or installation using Salesforce, Smartsheet, and MS Outlook.
4. Communication- Clear and effective communication with fellow employees, management, customers, and vendors.
5. Reliable and have a good attendance record
6. Strong skillset of organization and attention to detail
7. Career focused and team player!
8. Strong sense of ethics and integrity
Company Core Values include:
Family Work Environment- to feel valued, supported and recognized for contributing
Health- We care about your health, wellness and mental health. We promote this through company events, community service and full benefits package.
Quality- Pillar of our business.
Leadership- Leaders in our industry, always raising the bar, looking ahead and innovating with our design and applications.
Committed- We stand behind our work, employees, customers and community
We pride ourselves on delivering quality customer service, high-end custom designs and expert craftsmanship.
https://centraloregongaragedoor.com/
Job Type: Full-time
Pay: $24.00 - $26.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- Please define what Excellent customer service means to you.
- Please describe your Dispatching/Scheduling experience.
- Explain your experience with working in a face paced work environment.
- Describe how you would handle the following situation: You are working with a multi-line phone system and you are on a detailed phone call and the phone starts ringing. There is not a back up system or que on our phone system. Please explain how you handle the customer on the phone and then next call that is ringing?
Experience:
- Multi-line phones: 2 years (Required)
- Excellent Customer Service: 2 years (Required)
- Dispatching/Scheduling: 2 years (Required)
- Salesforce: 1 year (Preferred)
- Smartsheet: 1 year (Preferred)
- Resource Scheduling Coordination: 1 year (Preferred)
Ability to Commute:
- Redmond, OR 97756 (Required)
Work Location: In person
Salary : $24 - $26